Duration: 3 months with the possibility of extension up to 12 months
Location: Hybrid - onsite at our Toronto office for a minimum of three days per week, complemented by two days of remote work
Time: Monday to Friday – full time, two shifts available: 8:00 AM – 4:30 PM OR 11 AM – 7:30 PM
Hourly Pay Rate: $23/- per hour
Seeking Claims Support Specialist to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellence.
This position blends technical expertise with emotional intelligence, requiring professionals who can manage sensitive inquiries, process documentation with precision, and engage empathetically with claimants who may face barriers due to trauma, mental health challenges, or poverty. While the nature of the work is emotionally charged, it is also mission-driven, time-sensitive, and results-oriented.
Note to Applicants: This role will require the review of materials of a highly sensitive nature, that may include descriptions of physical and sexual abuse, racism, self-harm, and other triggering materials. Applicants are encouraged to consider whether such topics will be significantly distressing or upsetting for them.
Skills:
Technical Skills:
Responsibilities:
Call Centre
Support Tickets
Claims Coding and Claims Quality Checks
Bilingual (Eng/Fr) Claims Support Specialist - RQ02338 • Toronto
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