Talent.com
Otonomee
Remote MX Internal Content & Process Writer (Remote in Portugal)Otonomee • Chateauguay, Quebec
Remote MX Internal Content & Process Writer (Remote in Portugal)

Remote MX Internal Content & Process Writer (Remote in Portugal)

Otonomee • Chateauguay, Quebec
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Permanent
  • Télétravail
Description de poste
We’re looking for a detail-oriented MX (Member/ Customer Experience) Internal Content & Process Writer to join our brand-new MX Content team. In this role, you'll work closely with our client OURA, Support Ops SMEs and cross-functional teams to document, optimize, and standardize the Standard Operating Processes (SOPs) that power our Member Care team. These SOPs are the backbone of our daily support operations — they help Member Care Representatives respond with confidence across live chat, phone, and email, and increasingly, they support our clients AI capabilities, too.

This is a permanent work from home position based in Portugal.

WHAT YOU'LL BE DOING
  • Partner with Support Operations SMEs to gather requirements, map flows, and validate accuracy
  • Develop content that’s clear, accurate, and actionable for both internal MCRs (Member Care Representatives) and partner teams
  • Document and standardize SOPs for key support processes, ensuring they’re clear, consistent, and scalable across all member touchpoints
  • Write with channel awareness — considering how processes differ across live chat, phone, email, and AI-assisted support
  • Help identify and fix inefficiencies in current workflows through process analysis and team feedback
  • Audit and maintain existing SOP content across internal platforms to ensure accuracy, clarity, and usability
  • Translate complexity into clarity — creating content that’s practical and easy to understand

  • Proven experience as a content writer, technical writer, or documentation specialist — ideally in Customer Experience
  • A strong understanding of how support teams work, especially the daily needs and challenges of support agents
  • Strong process thinking — you don’t just write the steps, you understand why they exist and how to improve them
  • Excellent written English and attention to detail — especially around clarity, consistency, and structure

Additionally advantageous if you have:
  • Experience working in support or support operations
  • Familiarity with how AI tools are integrated into support workflows
  • An understanding of customer service platforms (e.g., Zendesk, Salesforce, Intercom)
  • A love of clean information architecture and content that’s easy to navigate
WHAT YOU GET IN RETURN:
  • Fully Remote work based in Portugal
  • A competitive salary
  • Health Insurance
  • Flexible Benefits
  • Internet Allowance (€20 per month)
  • Meal Allowance (€7.63 per working day)
  • Equipment provided
  • Home office allowance
  • A Buddy on joining
  • Online Gym and Wellbeing Studio.
  • The opportunity for professional growth.
  • Fun company events and team outings.
  • Autonomy and Responsibility

OUR RECRUITMENT PROCESS
  1. 30 min Teams interview with the Recruitment Team
  2. Language test if applicable to the role
  3. 45 min Teams interview with the Hiring Team
Créer une alerte emploi pour cette recherche

Remote MX Internal Content & Process Writer (Remote in Portugal) • Chateauguay, Quebec

Offres similaires

Content Editor

DataAnnotationMontreal, Montreal (administrative region), CA
Temps plein +1

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.DataAnnotation is committed to creating quality AI.Join our team to help train AI chatbots while gaini... Voir plus

 • Offre sponsorisée

Remote Digital Content Writer Creating Engaging, Impactful Solutions

GraphiteMontreal (administrative region), QC, CA
Télétravail
Temps plein

Become a remote Digital Content Writer and produce compelling, audience-focused content.Leverage your writing expertise to engage readers and help brands succeed through valuable narratives.This co... Voir plus

 • Offre sponsorisée

Annotation Quality Editor (Remote)

Work VistaMontreal (administrative region), QC, CA
Télétravail
Temps plein

Annotation Quality Editor (Remote).This remote, part‑time contract role serves as a final quality assurance layer in the data pipeline.You will review and refine the work of other annotators and th... Voir plus

 • Offre sponsorisée

Remote Technical Content Writer for APIs & AI Tools

GraphiteMontreal (administrative region), QC, CA
Télétravail
Temps plein

A technology-enabled growth agency is seeking a remote Content Technical Writer to produce engaging content for various clients.The ideal candidate will have over 2 years of experience in developme... Voir plus

 • Offre sponsorisée

Remote Open Source Alliances Lead — Colombia (Spanish)

CanonicalMontreal (administrative region), QC, CA
Télétravail
Temps plein

A pioneering tech firm is seeking an Open Source Enterprise Sales / Alliances professional.The role includes responsibilities like driving strategic partnerships and advancing the cloud software ec... Voir plus

 • Offre sponsorisée

Content Writer (English/French)

Mold BustersMontreal (administrative region), QC, CA
Temps plein +1

Digital media is a necessary part of any business.Mold Busters is seeking a talented and creative content writer to research, write about, and creatively present information on the subject of mold,... Voir plus

 • Offre sponsorisée

Internal Mortgage Agent/Underwriter (Quebec)

8Twelve Mortgage CorporationMontreal (administrative region), QC, CA
Temps plein

We’re looking for motivated, experienced licensed mortgage agents to play a key role in supporting our rapidly expanding network of VIP referral partners.If you thrive in a fast‑paced environment a... Voir plus

 • Offre sponsorisée

Montreal UX Writer - Bilingual Focus

Creative NicheMontreal (administrative region), QC, CA
Temporaire

Join a leading organization as a Bilingual UX Writer in Montreal in a hybrid work environment.This role centers on creating impactful content that resonates with millions of users.In this 12-month ... Voir plus

 • Offre sponsorisée

Remote AI Content Evaluator - Part-Time, Flexible Hours

Work VistaMontreal (administrative region), QC, CA
Télétravail
Temps partiel

A leading AI content evaluation firm is seeking a remote Content Evaluator to assess AI-generated outputs for quality and relevance.This part-time role, which is 100% remote, offers flexibility in ... Voir plus

 • Offre sponsorisée

Content Evaluator (Remote)

Work VistaMontreal (administrative region), QC, CA
Télétravail
Temps plein

United States, United Kingdom, Canada, Ireland, Australia & New Zealand.You must be legally authorised to work in the country where you are based).We are hiring on behalf of one of our clients, a l... Voir plus

 • Offre sponsorisée

Technical Digital Content Writer

GraphiteMontreal (administrative region), QC, CA
Temps plein

Graphite is a technology-enabled growth agency that helps fast growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO.We’re obsessed with impact... Voir plus

 • Offre sponsorisée

Senior SaaS Content Writer — Remote & B2B Impact

JobotMontreal (administrative region), QC, CA
Télétravail
Temps plein

An innovative marketing agency is seeking a Senior Content Writer with SaaS experience to join their dynamic team.In this role, you will craft compelling, keyword-rich content tailored for B2B audi... Voir plus

 • Offre sponsorisée

AI Content Trainer (Remote)

Work VistaMontreal (administrative region), QC, CA
Télétravail
Temps partiel

We are hiring on behalf of one of our clients, a leading global player in the AI space.This remote, part-time contract role focuses on teaching and refining AI models through high-quality content c... Voir plus

 • Offre sponsorisée

Remote Content Editor for AI Chatbot Training

DataAnnotationMontreal (administrative region), QC, CA
Télétravail
Temps plein

Join a leading company as a Content Editor, where you'll help train AI chatbots by creating diverse conversations and measuring their performance.Enjoy the flexibility of remote work with an option... Voir plus

 • Offre sponsorisée

Writer/Journalist Internship Part-Time in Worldwide - Remote Worldwide

The Borgen ProjectCommunaute metropolitaine de Montreal
Télétravail
Temps partiel +1

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Voir plus

 • Offre sponsorisée

Writer | $45.5/hr Remote

Crossing HurdlesMontreal (administrative region), QC, CA
Télétravail
Temps plein

Join to apply for the Writer role at Crossing Hurdles.Founder | Recruitment Consultant | Helping Companies Hire Better | Ex-Career Coach | Ex-Snapdeal, HP, NITI Aayog, Gartner, CBSE.At Crossing Hur... Voir plus

 • Offre sponsorisée

Remote Japanese AI Analyst — LLM Content & Validation

TuringMontreal (administrative region), QC, CA
Télétravail
Temps plein

An innovative AI-driven company is looking for a Japanese-language Business Analyst to enhance Large Language Models.In this exciting remote role, you will leverage your analytical skills and Japan... Voir plus

 • Offre sponsorisée

Presales Analyst - Remote Work

BairesDevMontreal (administrative region), QC, CA
Télétravail
Temps plein

At BairesDev®, we've been leading the way in technology projects for over 15 years.We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our div... Voir plus

 • Offre sponsorisée

Remote Content Strategy Architect for Growth

Foundation MarketingMontreal (administrative region), QC, CA
Télétravail
Temps plein

A remote content marketing agency is searching for a Content Strategist to lead the development of data-driven content strategies for client accounts in Canada.You will be responsible for diagnosin... Voir plus

 • Offre sponsorisée

Remote Physics Content Developer for AI Training

DataAnnotationMontreal (administrative region), QC, CA
Télétravail
Temps plein

An innovative company is seeking a physics expert for a remote Content Developer role.This position involves training AI models by providing complex physics problems and evaluating their logic.Cand... Voir plus