Talent.com
CAE
Incident and Problem Management Practice OwnerCAE • Montreal
Incident and Problem Management Practice Owner

Incident and Problem Management Practice Owner

CAE • Montreal
Il y a 11 jours
Type de contrat
  • Temps plein
Description de poste

Description

At CAE, our Technology & Product Development team is shaping the future through immersive systems and pioneering technologies that improve safety and readiness worldwide.

From VR/AR to advanced simulation systems, you will be part of a collaborative and innovative environment focused on continuous improvement and technological excellence.

In this role, you will be responsible for defining, governing and improving IT service management practices across the organization.


Duties & Responsibilities

  • Design and maintain ITSM policies, standards and processes.
  • Ensure alignment with business objectives and IT strategy.
  • Act as subject matter expert for the practice.
  • Monitor performance through KPIs and SLAs.
  • Ensure accountability across IT teams.
  • Monitor compliance and data quality.
  • Provide executive-level reporting on performance and risks.
  • Use data to drive continuous improvement.
  • Lead ITIL practice adoption and maturity.
  • Align with other ITIL processes.
  • Act as escalation point for practice issues.
  • Manage ITSM platforms (ServiceNow).
  • Deliver training and awareness programs.

Minimum Qualifications

  • 4–6 years of experience in IT Service Management.
  • ITIL 4 Foundation certification.
  • ITIL Specialist certifications.
  • Six Sigma certification (Yellow or Green Belt).
  • Experience with quality frameworks such as ISO/IEC 20000 and ISO 27001.

Preferred Qualifications

  • Bachelor’s degree in Business, IT, or related field.
  • Experience in IT industry environments.
  • ITIL Managing Professional certification.
  • Quality management or audit experience.
  • Knowledge of IT systems and networking.
  • Strong analytical capabilities.
  • Ability to build relationships across teams.
  • Process documentation experience.
  • Strong communication skills.
  • Leadership and initiative-taking ability.
  • Ability to manage multiple priorities and adapt to change.
  • Business analysis and project management experience.
  • Proficiency with Microsoft tools (Excel, Power BI, etc.).

CAE offers

  • Flexible and modern working environments
  • A collaborative workplace
  • A dynamic and innovative culture
  • Competitive benefits

#LI-LM1

About CAE

Position Type

Regular

Equal Opportunity & Accommodations

Data Privacy

Créer une alerte emploi pour cette recherche

Incident and Problem Management Practice Owner • Montreal

Offres similaires

Production Support Analyst - 24/7 Global Incident Response

mthreeMontréal, Montreal (administrative region), Canada
Temps plein

Une entreprise innovante recherche un Analyste de Support à la Production pour rejoindre une équipe dynamique.Ce rôle offre un mélange stimulant de défis techniques et commerciaux, permettant de dé... Voir plus

 • Offre sponsorisée

Team Leader, software development

Croesusmontreal west, qc, Canada
Temps plein

Croesus provides innovative, high-performance, and secure wealth management solutions that include portfolio management systems, portfolio rebalancing tools, and application programming interfaces ... Voir plus

 • Offre sponsorisée

Senior DevOps Engineer with Expertise in Cloud and Incident Management

RipplingMontreal (administrative region), QC, CA
Temps plein

Advance your career as a Senior DevOps Engineer, focusing on optimizing corporate IT through security and automation.This role emphasizes autonomy within cloud-native environments while significant... Voir plus

 • Offre sponsorisée

Senior HSSEQ Incident Investigation Specialist

WSP in CanadaLaval (administrative region), QC, CA
Temps plein

Lead safety investigations at WSP as a Senior HSSEQ Specialist, enhancing operational safety through detailed analysis and collaboration.Make a lasting impact on workplace safety.As a seasoned prof... Voir plus

 • Offre sponsorisée

Access Management & Security Solutions Engineer

Atlantis IT GroupMontreal
Temps plein

Role Description: Deep understanding of Access Management - Authentication Single Sign-On, authentication protocols like OAuth2.Experience with development of Transmit Security Journeys, WebSDK scr... Voir plus

 • Offre sponsorisée

Claims Management Adjuster Position

Marsh McLennan Agency - CanadaMontreal
Temps plein

Elevate your insurance career at Vézina Assurances as a Claims Adjuster, where your skills will facilitate effective claims management in a supportive, hybrid work setting.In the Claims team at Véz... Voir plus

 • Offre sponsorisée

Security Operations Incident Response Analyst

CAE IncMontreal (administrative region), QC, CA
Temps plein

Join as a Security Operations Incident Response Analyst focusing on timely incident resolution.Support the security team by analyzing alerts and enhancing incident response capabilities across the ... Voir plus

 • Offre sponsorisée

Senior Level 3 IT Support Technician | Complex Incident Expert

MontechnicienMontreal (administrative region), QC, CA
Temps plein

A well-established IT company in Montreal seeks a Level 3 Support Technician to guide teams through complex incident resolutions and improve support practices.This role involves ownership of escala... Voir plus

 • Offre sponsorisée

Solutions Architect: Design & Delivery Leader

Evolvic Inc.Montreal (administrative region), QC, CA
Temps plein

A leading technology firm in Canada is searching for a motivated Technical Solutions Architect to oversee the development and integration of solutions.This role calls for strong technical skills an... Voir plus

 • Offre sponsorisée

Remote Disability Case Manager Supporting Employee Well-Being and Return

TELUS HealthMontreal (administrative region), QC, CA
Télétravail
Temps plein

Become a vital Disability Case Manager, helping employees navigate health-related work absences.Utilize your expertise in case management and communication to drive effective return-to-work strateg... Voir plus

 • Offre sponsorisée

L3 SOC Analyst / Incident Responder

act digitalMontreal (administrative region), QC, CA
Temps plein

Act Digital is a technology consulting and expertise firm founded in 2006.Our mission is to support our clients with their technical and organizational cybersecurity challenges.Our offering is stru... Voir plus

 • Offre sponsorisée

Remote Case Management Team Leader Role

Medavie Inc.Montreal (administrative region), QC, CA
Télétravail
Temps plein

Join Medavie as a Bilingual Team Leader in Case Management, guiding a team of specialists from anywhere in Canada.This role focuses on delivering quality outcomes in disability claims.This position... Voir plus

 • Offre sponsorisée

Contract IMT Specialist: Disaster Response Cadre

Hagerty Consulting IncMontreal (administrative region), QC, CA
Temps plein

A leading emergency management consulting firm in Canada is seeking Incident Management Team (IMT) Members for its Response Cadre.You will support state and local agencies during disaster missions ... Voir plus

 • Offre sponsorisée

Case Assessment Officer: Analyze Complaints, Recommend Actions

CIRO / OCRIMontreal
Temps plein

Contribute to investment integrity as a Case Assessment Officer in a hybrid role.Assess regulatory complaints and propose solutions to enhance capital market trust.In this critical role within the ... Voir plus

 • Offre sponsorisée

Product Owner - Security Solutions Management

GenetecMontreal
Temps plein

Drive product success in the access control domain as a proactive Product Owner.Define impactful specifications, prioritize development work, and collaborate effectively across teams.This critical ... Voir plus

 • Offre sponsorisée

Manager, Workplace Investigations

Bombardier Transportation GmbHDorval, QC, CA
Temps plein

When applicable, Bombardier promotes flexible and hybrid work policies.At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and b... Voir plus

 • Offre sponsorisée

Global Therapist: Integrated Critical Incident Response (ICIR)

Spring HealthMontreal (administrative region), QC, CA
Temps plein

Global Therapist: Integrated Critical Incident Response (ICIR).Location: Brandon, Manitoba, Canada.Our mission: to eliminate every barrier to mental health.At Spring Health, we’re on a mission to r... Voir plus

 • Offre sponsorisée

Practice manager

IRIS The Visual GroupMontreal, Montreal (administrative region), CA
Temps plein

The IRIS Outremont boutique team is currently looking for a manager with a passion for eyewear fashion, customer service and team management.What IRIS Outremont has to offer:.What else does IRIS Ou... Voir plus

 • Offre sponsorisée

Team leader, Management support and expertise support

DesjardinsMontreal-Ouest
Temps plein

As team leader, you support team management.You coordinate your unit’s activities, action plans and initiatives.You coach and guide a team composed primarily of highly experienced professionals, as... Voir plus

 • Offre sponsorisée

Analyst, Requirements Management

AltoMontreal
Temps plein

At Alto, we are actively contributing to the transformation of Canada's future with our high-speed train project connecting Quebec City and Toronto.With the support of the Government of Canada, thi... Voir plus