Talent.com
Randstad Canada
CCaaS Solutions SpecialistRandstad Canada • Montréal, Quebec, CA
CCaaS Solutions Specialist

CCaaS Solutions Specialist

Randstad Canada • Montréal, Quebec, CA
Il y a plus de 30 jours
Type de contrat
  • Permanent
  • Quick Apply
Description de poste
CCaaS Solutions Specialist

Our client, a major and recognized organization in its industry, is undertaking a significant modernization by migrating its CCaaS systems to a next-generation solution focused on automation and artificial intelligence.

Working alongside our experts, you will be a key technical player, designing agent interfaces (API/CRM), managing level 2 and 3 support after our migrations, and ensuring the platform's long-term viability.

Advantages
Here are some of the benefits included with the role:

Competitive salary
Flexible group insurance
Defined benefit pension plan
Employee purchase plan
Performance bonus
Telemedicine
Hybrid work environment with high teleworking flexibility
An environment that encourages learning, professional development, and growth

Responsibilities
Actively participate in the deployment of the new CCaaS solution.

Design and optimize the Agent interface by creating seamless APIs for integration with enterprise systems and CRM.

Configure and administer interaction management solutions (ACD, IVR, CTI, omnichannel).

Provide high-level technical support (Tier 2-3) following migrations and monitor performance.

Ensure secure access management and adherence to the strictest security standards.

Qualifications
Over 3 years of hands-on experience in managing and optimizing contact center solutions (CCaaS).

Strong proficiency with one or more market-leading platforms (such as Genesys Cloud, Cisco Webex CC, Talkdesk, Five9, Nice, or Amazon Connect) is essential to facilitate the transition.

Solid foundation in telecommunications and networking.

Skills in automation and scripting (Python, PowerShell, Bash).

Knowledge of cloud environments (Google Cloud, AWS, or Azure).

Strong technological curiosity, analytical skills, and excellent adaptability to change.

Summary
Contact me for more information about this CCaaS Solutions Specialist opportunity in Montreal at isabelle.gauthier@randstaddigital.com

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Créer une alerte emploi pour cette recherche

CCaaS Solutions Specialist • Montréal, Quebec, CA

Offres similaires

Remote Solutions Architect: Requirements & Tech Strategy

Programodo, LLCMontreal (administrative region), QC, CA
Télétravail
Temps plein

A growing software development agency is seeking a Solutions Architect to translate business needs into scalable software solutions.The ideal candidate will have over 5 years of experience in softw... Voir plus

 • Offre sponsorisée

Solutions Consultant 2 Ottawa, Canada - $204,800 - $281,600 A Year

Palo Alto NetworksLe Plateau, Canada
Temps plein

The Solutions Consultant will provide technical leadership and guidance in a customer's security transformation, defining solutions, and ensuring value realization. Voir plus

 • Offre sponsorisée

Business Applications Solution Specialist At Mnp

Mnp LlpRivière-Des-Prairies-Pointe-Aux-Trembles, Canada
Temps plein

Elevate your career as a Business Applications Solution Specialist at MNP, focusing on Microsoft Dynamics 365 Business Central.Combine your technical knowledge with strategic insights to deliver ex... Voir plus

 • Offre sponsorisée

Senior Solutions Specialist, Cybersecurity

Bellmontreal (administrative region), qc, Canada
Temps plein

At Bell, our purpose is to advance how Canadians connect with each other and the world.We achieve this by providing consumers and businesses with the best network technologies in the world, innovat... Voir plus

 • Offre sponsorisée

CCaaS Tech Lead

Accenturemontreal (administrative region), qc, Canada
Temps plein

Accenture Song, a new breed of agency that’s all about the experience.For us, customer experience is not an add‑on; it’s foundational to who we are and how we empower our clients.As the world’s lar... Voir plus

 • Offre sponsorisée

Senior Systems Solutions Specialist

IONODESLaval (administrative region), QC, CA
Temps plein

At IONODES, we build advanced video and cloud technology used in mission-critical environments around the world.This role is a key part of ensuring our solutions perform in the field.You will opera... Voir plus

 • Offre sponsorisée

Azure Cloud Solutions Sales Specialist

AppDirectMontreal, Montreal (administrative region), CA
Temps plein

A technology solutions provider in Montreal is looking for an Azure Sales Specialist to drive the adoption of Microsoft Azure solutions.You will identify new sales opportunities, manage client rela... Voir plus

 • Offre sponsorisée

Complex Claims Specialist

Zurich CanadaMontreal (administrative region), QC, CA
Temps plein

Are you looking for a caring, collaborative, values‑driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global... Voir plus

 • Offre sponsorisée

Specialiste, systems and processes

Air TransatDorval, QC, CA
Temps plein +1

Contract Type: Permanent - Full Time.Our mission is to be the preferred airline of our customers and our team.Open-mindedness, concern for others, intelligence at work and, above all, a healthy dos... Voir plus

 • Offre sponsorisée

Enterprise Architect / Smart Operations Solution Specialist

Quality IT Resourcingmontreal (administrative region), qc, Canada
Temps plein

A leading global consulting firm is credentialising as a systems integrator in critical smart-operations solutions and needs a deep specialist to seed that expertise.This is a depth-over-breadth ro... Voir plus

 • Offre sponsorisée

Senior Infrastructure Solutions Architect (Cloud & On-Prem)

Global Talent Alliance, Canadamontreal (administrative region), qc, Canada
Temps plein

A leading IT solutions firm in Toronto is seeking an Expert Solution Architect to define and recommend robust IT infrastructure architectures.The role requires a minimum of 10 years of IT experienc... Voir plus

 • Offre sponsorisée

Cloud Transformation Architect in Montreal

Quadbridgemontreal (administrative region), qc, Canada
Temps plein

Elevate client experiences at Quadbridge as a Microsoft Modern Workplace & Azure Deployment Architect, based in Montreal or Kitchener.This role oversees the delivery of secure, cloud-first solution... Voir plus

 • Offre sponsorisée

AI Solutions Consultant

Quandrimontreal (administrative region), qc, Canada
Temps plein

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI.We’re doing this by delivering an AI operating system for North America's leading insurance agenci... Voir plus

 • Offre sponsorisée

Senior Business Solutions Specialist

MaxaMontreal (administrative region), QC, CA
Temps plein

Deliver concurrent customer projects.Build the delivery engine while shipping: refine our methodology as we scale it.Maxa has solved the hard technical problem: transforming fragmented ERP data int... Voir plus

 • Offre sponsorisée

Aerospace Solution Architect: Drive AIT & Platform Adoption

Connekticamontreal (administrative region), qc, Canada
Temps plein

A leading aerospace technology firm in Montreal seeks a Software Solution Architect to guide aerospace SMEs in implementing their SaaS platform.This role involves training clients, developing APIs,... Voir plus

 • Offre sponsorisée

Integrate CCaaS Solutions with Expertise

CallTower IncMontreal (administrative region), QC, CA
Temps plein

Become a pivotal member of a project team as you integrate CCaaS solutions, bringing innovative and practical configurations to enhance customer service.Focus on timely installations and support.Th... Voir plus

 • Offre sponsorisée

Solutions Consultant 2

Palo Alto Networksmontreal (administrative region), qc, Canada
Temps plein

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life.We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge tec... Voir plus

 • Offre sponsorisée

Solutions Architect

INVOKEMontreal (administrative region), QC, CA
Temps plein

Invoke is a consulting and Innovation firm focused on delivering Intelligent Automation solutions that solve real operational challenges.We partner with organizations across industries to design an... Voir plus

 • Offre sponsorisée

Channel Solutions Engineer

TrendAIMontreal
Temps plein

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.Fueled by decades of security expertise, glob... Voir plus

 • Offre sponsorisée

Intact Claims Consultant - Surety & Trade Credit

Intactmontreal (administrative region), qc, Canada
Temps plein

Take on the role of Claims Technical Consultant at Intact, ensuring efficient management of Surety claims in Montreal or Quebec City.Your expertise will help enhance compliance and minimize losses.... Voir plus