Talent.com
Valsoft Corporation
Remote Manager, Contact Center OperationsValsoft Corporation • Niagara Falls, Ontario
Remote Manager, Contact Center Operations

Remote Manager, Contact Center Operations

Valsoft Corporation • Niagara Falls, Ontario
Il y a 8 jours
Type de contrat
  • Temps plein
  • Télétravail
Description de poste

The Manager of our Contact Center Operations plans and implements call center strategies and operations, improving systems and processes, new project development, assisting in and developing policies and procedures to meet specific goals, managing staff, and overseeing daily operations and staffing within our business development center. This role also focuses on problem solving, account relations, coaching and mentoring to ensure teams and individuals are meeting their production and service metrics. A successful Manager will bring change management experience and strong people and process leadership skills to the team.

Responsibilities:

  • Direct, administer and control the day-to-day operations and activities of the assigned team/customer account.
  • Ensure compliance with new and existing guidelines and procedures to provide high quality service and outstanding customer care.
  • Active Role by promoting the implementation and delivery of company initiatives and strategies, including partnering with Dev to ensure successful deployments.
  • Provide ongoing feedback in the form of coaching, correction action plans, performance evaluations and the development of SMART goals.
  • Accountable to meet or exceed all queue performance objectives to optimize the customer experience.
  • Promote and foster a positive work environment by encouraging communication and collaboration among the team.
  • Ensure effective communication within the Center and with key stakeholders outside of the operations (cascade relevant/important messages)
  • Take an active role in driving operational improvements in the Center by identifying and implementing opportunities.
  • Partner with Account Management to ensure we are actively working to improve the customer experience and reduce churn.
  • Collaborate with the HR team to maximize the recruitment strategy and manage staffing requirements.
  • Support and assist in the recruitment and onboarding process including suggesting refinements.
  • Participates in existing/potential client meetings where required.
  • Bachelor’s degree in business or related field experience or a combination of education and experience
  • 5+ years experience in call center management/operations management.
  • Strong, demonstrated experience in managing large, diverse, multi-site teams
  • Experience in Process Management, Product Management and Quality Management
  • Require cross functional negotiation and influencing skills to resolve problems and issues
  • Our Center has hours of operation between 7:00 am till 11:00 pm Monday to Friday and 8:00 am till 9:00 pm on Saturdays. The center is closed on Sundays and runs limited operations during Canadian holidays. Applicants are asked to be flexible to work within these hours of operation. Hours are subject to change with notice.
  • Criminal background check required.
  • Some travel required
  • Bilingualism would be considered an asset
  • Experience in the automotive industry would be an asset

What We Offer

  • A chance to be a part of a team of professionals committed to innovation, initiative, integrity & teamwork.
  • A full-time schedule, consisting of 40 scheduled hours per week.
  • Strong benefits offerings beginning after 3 months of employment.
  • Company match RRSP Plan
  • Access to our employee assistance program.
  • Monthly Bonus Plan
Créer une alerte emploi pour cette recherche

Remote Manager, Contact Center Operations • Niagara Falls, Ontario

Offres similaires

Key Lead for In-Store Operations

Abercrombie & Fitch Co.Niagara-on-the-Lake, ON, CA
Temps plein

Become a Key Lead and enhance our in-store operating procedures while ensuring excellent customer experiences.Support and coach your team to meet performance targets.In this role, you will be a key... Voir plus

 • Offre sponsorisée

Earn Cash From Taking Surveys Online

Earn HausNiagara-on-the-Lake, ON, CA
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus

 • Offre sponsorisée

AE - Selling Team Leader (Assistant Manager)

American Eagle Outfitters Inc.Niagara-on-the-Lake, ON, CA
Temps plein

As the full‑time Selling Team Leader, you are the Store Team Leader's go‑to in developing and implementing the business strategy and leading the daily operations of the store.Your passion lies in t... Voir plus

 • Offre sponsorisée

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupNiagara Falls, ON, CA
Télétravail
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Voir plus

 • Offre sponsorisée

Customs Release Agent Opportunity at DSV

DSV - Global Transport and LogisticsNiagara-on-the-Lake, ON, CA
Temps plein

Become a Customs Specialist (Release Agent) with DSV in Niagara On The Lake, focusing on efficient shipment handling and customs compliance.This full-time role emphasizes tracking and processing op... Voir plus

 • Offre sponsorisée

Complete Online Surveys For Cash (Up to $25/per)

Earn HausNiagara-on-the-Lake, ON, CA
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus

 • Offre sponsorisée

Customs Specialist (Release Agent)

DSV - Global Transport and LogisticsNiagara-on-the-Lake, ON, CA
Temps plein

Location: CAN - Niagara On The Lake, Niagara Pkwy.Job Posting Title: Customs Specialist (Release Agent).Compensation: Salary starting at $41,000 per year, plus eligible benefits, in accordance with... Voir plus

 • Offre sponsorisée

Banana Republic Assistant Manager Role

Banana RepublicNiagara-on-the-Lake, ON, CA
Temps plein

Join Banana Republic as an Assistant Manager and enrich the customer shopping experience.Enhance store performance through strong leadership and a commitment to sales growth.In this pivotal positio... Voir plus

 • Offre sponsorisée

Call Center Representative Agent Work At Home - Part Time Paid Panelists

ApexFocusGroupNiagara Falls, Ontario, CA
Télétravail
Temps plein +3

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Voir plus

 • Offre sponsorisée

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausNiagara-on-the-Lake, ON, CA
Télétravail
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus

 • Offre sponsorisée

Assistant Manager - Outlet Collection at Niagara, Abercrombie & Fitch

Abercrombie & Fitch Co.Niagara-on-the-Lake, ON, CA
Temps plein

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management.Strategically, assistant managers are responsible for driving sales result... Voir plus

 • Offre sponsorisée

Event Operations Manager- Niagara

Encore CanadaNiagara-on-the-Lake, ON, CA
Temps plein

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development.Achieves the overall goals of the organization thr... Voir plus

 • Offre sponsorisée

Work From Home Fast & Serious 100% Free - No experience

Clubshop | USNiagara-on-the-Lake, Ontario
Télétravail
Temps plein

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Voir plus

Assistant Front Office Manager

Residence Inn By Marriott Mont Tremblant Manoir LabelleNiagara-on-the-Lake, ON, CA
Temps plein

Lieu : Niagara-on-the-Lake, Ontario.Le Clayfield, nouvel hôtel-boutique de luxe de 102 chambres, ouvrira ses portes à Niagara-on-the-Lake et fait partie de la collection Unbound by Hyatt.Exploité p... Voir plus

 • Offre sponsorisée

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausNiagara-on-the-Lake, ON, CA
Télétravail
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus

 • Offre sponsorisée

Assistant Project Leader for Industrial Operations Management

Cpus Engineering Staffing Solutions Inc.Niagara-on-the-Lake, ON, CA
Temps plein

Enhance your career as an Assistant Project Leader managing the Niagara Operations project portfolio.Apply your project management skills and assist in planning, documentation, and governance align... Voir plus

 • Offre sponsorisée

Senior Long-Term Care RN Leader

Responsive Health Management Inc.Niagara-on-the-Lake, ON, CA
Temps plein

A healthcare provider in Niagara-on-the-Lake is seeking a Senior Employee Engagement Specialist to enhance resident care experiences.The role involves developing care plans, supervising support sta... Voir plus

 • Offre sponsorisée

Brand Representative - Outlet Collection at Niagara, Abercrombie & Fitch

Abercrombie & Fitch Co.Niagara-on-the-Lake, ON, CA
Temps plein

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all.This role is a gr... Voir plus

 • Offre sponsorisée

Senior Event Operations Manager Role

Encore CanadaNiagara-on-the-Lake, ON, CA
Temps plein

Elevate event operations as a Senior Event Operations Manager with ENCORE, enhancing customer service and overseeing a talented team in diverse environments.Emphasize leadership and efficiency.As a... Voir plus

 • Offre sponsorisée

Key Lead - Outlet Collection at Niagara, Hollister

Abercrombie & Fitch Co.Niagara-on-the-Lake, ON, CA
Temps plein

The Key Lead is responsible for ensuring all customers receive quality in-store experience.They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock As... Voir plus