The Manager of our Contact Center Operations plans and implements call center strategies and operations, improving systems and processes, new project development, assisting in and developing policies and procedures to meet specific goals, managing staff, and overseeing daily operations and staffing within our business development center. This role also focuses on problem solving, account relations, coaching and mentoring to ensure teams and individuals are meeting their production and service metrics. A successful Manager will bring change management experience and strong people and process leadership skills to the team.
Responsibilities:
What We Offer
Remote Manager, Contact Center Operations • Aurora, Ontario
Join Teleperformance as an Operations Manager in Yonge-Eglinton Midtown, Toronto, focusing on enhancing customer experience and operational efficiency.Champion strategies that boost client satisfac... Voir plus
Drive success for clients as a Remote Customer Success Manager.Manage partnerships, ensuring effective support, high satisfaction, and flawless event experiences This role centers on nurtu... Voir plus
Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick.Enercare is ... Voir plus
Remote Call CenterCustomer Service Representative.Remote Call CenterCustomer Service Representative.Remote Call CenterCustomer Service Representative.Remote Call CenterCustomer Service Representati... Voir plus
A leading wealth-management organization in Toronto seeks a Senior Manager, Workforce Management and Optimization.You will lead the development of employee-centric practices in a customer service e... Voir plus
Leads customer onboarding and technical account management teams, setting strategic direction for Zipline's implementation services and leveraging AI for efficiency. Voir plus
Manages enterprise SEO clients, ensures client satisfaction, and stays updated on SEO trends. Voir plus
Huawei Canada IT Associate Manager (12-month contract).Huawei Canada has an immediate 12-month contract opening for an IT Associate manager.From Procurement to Finance to IT services and much more,... Voir plus
A leading financial institution is seeking a Senior IT Operations Analyst to lead the NOC shift.The role requires management of daily deliverables and strong technical leadership across rotating 12... Voir plus
Are you a Level 3 / Tier 3 network support engineer interested in data science and autonomous infrastructure? Our client is building vertically integrated networking systems and using the data they... Voir plus
A top consulting firm in North America is seeking an Operations Lead for Cloud Services in Toronto, Ontario.The ideal candidate will streamline processes and provide excellent service related to cl... Voir plus
Customer Success Manager - (Remote - US).Customer Success Manager - (Remote - US).Jobgether has ALL remote jobs globally.We match you to roles where you're most likely to succeed, and provide feedb... Voir plus
A results-driven marketing agency is seeking a Remote Director of Operations to oversee and optimize operations, manage a remote team of 20–30, and successfully scale the business from $2M to $5M+.... Voir plus
A recruitment technology company based in Toronto is seeking a Project Manager to oversee complex client requests.The successful candidate will coordinate tasks across teams and time zones, build s... Voir plus
A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.Seeking new possibilities and always staying curious, we are a team dedicated to cre... Voir plus
A dynamic insurance company in Ontario is seeking a client success manager.This fully remote position focuses on connecting with clients to understand their needs and offer tailored solutions.The i... Voir plus
A consulting firm is looking for an Operations Manager with over 18 years of experience in delivering efficiency and scalable processes.The role requires expertise in coordinating business and IT p... Voir plus
Director needed to lead cloud operations, define strategies, manage budgets, and oversee operational excellence. Voir plus
A leading tech service company seeks a Strategic AI Contact Center Solution Consultant to lead engagements focused on integrating AI into contact center operations.The role involves analyzing clien... Voir plus
Accelerate growth as a Customer Success Operations Manager with Clio, focusing on onboarding and professional services.This role is remote and drives significant operational improvements.As a key m... Voir plus
