Account Director in Training (Janitorial)

Job Description

WHAT'S THE JOB?

Reporting to the District Manager or Area Manager, the Account Director/Manager is responsible for providing strategic and operational leadership across a single account or a portfolio of commercial janitorial and facilities management contracts within private, government and/or public sector environments.

The Account Director in Training is a visible, inclusive, and strategic leader accountable for service delivery excellence, client relationship management, financial performance, labour relations, workforce planning, and employee engagement . The role ensures contractual compliance, operational efficiency, and long-term account growth while fostering strong partnerships with clients and internal stakeholders.

Strategic Vision

• Provide strategic leadership across assigned custodial and facilities contracts to ensure alignment with organizational objectives, contractual requirements, and client expectations.
• Develop and execute operational strategies that drive service excellence, revenue growth, profitability, and contract retention.
• Leverage technology, operational data, and reporting tools to enhance service delivery, visibility, and decision-making.
• Identify opportunities for continuous improvement and implement best practices to improve efficiency, quality, and performance.

Leadership

• Provide leadership and direction to site managers, supervisors, and frontline employees across assigned locations.
• Recruit, onboard, train, and develop team members to build capable, engaged, and high-performing operational teams.
• Manage employee performance through coaching, performance reviews, and progressive discipline where required.
• Foster a culture of accountability, safety, collaboration, and continuous improvement.
• Lead by example while promoting Dexterra’s values of accountability, diversity, partnership, and trust.
• Ensure compliance with Workplace Health and Safety legislation, WHMIS, training requirements, and company policies.

Business Development & Client Management

• Identify and pursue opportunities to expand services within existing client accounts to support revenue growth.
• Maintain strong, professional relationships with clients and key stakeholders to ensure high levels of satisfaction and contract retention.
• Support contract renewals, service enhancements, and proposals within the assigned portfolio.
• Collaborate with internal stakeholders to support business development initiatives and service expansions.

Financial Accountability (P&L)

• Maintain full accountability for the financial performance of assigned accounts, including revenue targets and profitability.
• Develop, manage, and forecast operational budgets, ensuring effective cost control and resource allocation.
• Analyze budget-to-actual variances and implement corrective actions to address gaps.
• Oversee labour management, scheduling, and workforce optimization to control operational costs while delivering service expectations.
• Ensure accurate financial reporting and forecasting for assigned contracts.

Operational Efficiency

• Conduct regular site visits, inspections, and quality audits to ensure compliance with contractual obligations and service standards.
• Monitor operational performance metrics and implement data-driven improvements.
• Ensure compliance with health, safety, environmental, and quality assurance standards.
• Ensure consistent implementation of standardized cleaning procedures, sanitation protocols, and infection prevention practices.
• Address operational challenges promptly while maintaining service continuity and client satisfaction.

Qualifications

WHO ARE WE LOOKING FOR

• Must reside in Western Canada and be willing to travel to multiple accounts in the region, during the job rotation aspect of the program.
• Ability to Relocate
• Must successfully complete a criminal record check and Reliability Security Check
• Valid G driver’s licence and reliable vehicle required for travel between regional sites
• Post-secondary education from an accredited university or college in Business Administration, Facilities Management, Operations Management, or a related field is considered an asset.
• Minimum three (3) years of management experience directing teams in facilities services, janitorial operations, or a related service environment.
• Proven experience recruiting, training, retaining, and managing employee performance, including progressive discipline.
• Experience managing labour relations, including unionized accounts.
• Experience managing operational service contracts and working within government or public sector environments is considered an asset.
• Strong knowledge of health, safety, and environmental management systems.
• Demonstrated ability to build strong relationships with clients, employees, and internal stakeholders.
• Proficiency in Microsoft Office 365 and other business software applications.
• Experience using mobile or hand-held technology for operational reporting and communication.
• Excellent communication, leadership, and organizational skills.
• Ability to travel to various work sites for inspections and client meetings as required.

Leadership Competencies

• Purpose Driven and Focused on Value – Demonstrates accountability for delivering high-quality service and aligned operational outcomes.
• Achieves Results – Consistently drives performance through focus, follow-through, and continuous improvement.
• Builds Client Partnerships – Establishes trusted relationships and collaborates effectively with stakeholders.
• Mobilizes People – Inspires, coaches, and develops teams to achieve operational excellence.
• Upholds Integrity and Earns Trust – Acts ethically, transparently, and professionally in all interactions.
• Fosters Innovation and Continuous Improvement – Encourages new ideas and leverages data and technology to improve performance.