Talent.com
The Cadogan Clinic
Remote Patient Communications CoordinatorThe Cadogan Clinic • New Westminster, British Columbia
Remote Patient Communications Coordinator

Remote Patient Communications Coordinator

The Cadogan Clinic • New Westminster, British Columbia
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Permanent
  • Télétravail
Description de poste
Our multi award-winning clinic is looking for a talented individual, to join our friendly and highly regarded team. With the ability to multi-task, you will be dedicated, organised and efficient; able to deliver an outstanding patient experience using exceptional customer-service telephony and administrative skills.
This is a unique opportunity to join our thriving, multi-specialist plastic and aesthetics hospital; the Cadogan Clinic, in the heart of Chelsea. Grow your career working with our hand-picked “best in class” plastic surgeons and our committed team of professionals who love delighting our patients.
Co-founded by our world-renowned plastic surgeon Mr Bryan Mayou, (best known for introducing liposuction into the UK) and his wife Dr Susan Mayou who is our leading consultant dermatologist (as featured in the Tatler Beauty and Cosmetic Surgery Guide 2023), we continue to pioneer the latest techniques in cosmetic healthcare, treating over 20,000 patients each year. Join us in our vision: changing patients’ lives and providing high quality care and excellent treatment outcomes.Purpose and Vision
As a family-owned clinic we are committed to our people and have a strong, supportive, knowledgeable team who reflect our values of patient care and professionalism, and we look for passionate individuals who share our ethos, vision and purpose.

Role summary:
No two days are the same in our busy clinic and our Patient Communication Coordinators are central to providing a first-class patient journey. We pride ourselves on our patient care; and our Patient Communication Coordinators are the first to welcome our patients to our clinic. Working supportively with one another, our team handle customer enquiries, providing guidance, product, and service information, contact liaison, and ensure every caller has a high-quality customer service experience to match our gold standard treatments and services.
Our call operators are also highly skilled administrators, able to provide administrative support for the team as required, supporting the sales team with the execution of call campaigns and supporting the in-clinic reception team from time to time.
This is a rewarding role for a responsive, intuitive, confident communicator who has strong telephony skills and enjoys a fast-paced setting. Being proactive, professional, and organised are key traits for this role; along with the ability to communicate across a network of professionals, ensuring every call is met with a considerate, responsive and professional approach acting as an ambassador for our clinic.
Reporting directly to the Sales Manager, this position is crucial within the operations of the clinic. Telephone Operators are often the first point of contact between patients and the clinic. Successful candidates will have excellent verbal and written communication skills and will be naturally attuned to customer service.

Key Accountabilities
  • Answer incoming calls
  • Answer all general enquires and questions
  • Transfer calls to correct department/person(s)
  • Manage the distribution of centrally received emails
  • Troubleshoot problems
  • Provide information
  • Support other functions in the company, especially reception, bookings and sales, as directed by the line manager.

Specific Accountabilities
  • Answer calls and transfer calls to the right member of staff
  • If call is not successfully transferred to the right department/member of staff send an email with the information of the caller so staff can return calls ASAP
  • Handle and complete customer enquiries telephonically
  • Manage and distribute emails received to the shared mailbox
  • Provide customers with product and service information
  • Cover Saturday shifts on a rotational basis
  • Update existing customer information if needed
  • Identify and escalate priority issues
  • Provide support to the Multi-skilled Administrators as required
  • As directed by the line manager:
    1. Assist with reception/bookings
    2. Help with the execution of telephone campaigns (examples: calling non-converted leads to understand why they did not book a consultation; calling non-converted consultations to understand why they did not convert to an operation)
    3. Give administrative support to the sales team as required

Role Requirements/ Skills & Experience
  • Excellent verbal and telephony skills
  • Strong active listening skills
  • A positive, can-do, professional, friendly telephone manner
  • Excellent written communication skills e.g. letter writing
  • Customer Service / Call centre experience
  • Experience working in a VIP, high quality setting, requiring high levels of discretion
  • Problem analysis and problem-solving ability
  • Excellent attention to detail
  • Proficient in relevant computer applications (Office 365)
  • Knowledge of key Customer Service principles and practices
  • Strong data entry and typing skills
  • Administration and clerical processing skills (Word, Teams, Pabau, Excel)
  • Ability to work in a team and as an individual
  • Ability to manage within a fast-paced, dynamic setting
  • Commitment to completing and finishing tasks to a high standard
  • Ability to communicate across teams and with relevant stakeholders
Preferable
  • Qualification in Customer Service
  • Experience in medical administration
  • Prior experience working in a beauty, aesthetic, clinic or private dentistry setting would be advantageous

Location: The Cadogan Clinic, 59 Markham Street, SW3 3NR with Flexibility to work at home (one day a week)
Salary: £26,000 per annum (full time annual salary; depending on experience and skills).
Contract Type: Permanent, full time, 40 hours per week
Shift patterns: Variable Shifts
Shift Days: Monday to Friday with shifts on Saturday as per the rota (taken as Time in Lieu)Benefits and Rewards
  • Additional Holiday: 31 days holiday (including public holidays, rising to 33 days after 2 years of service)
  • Holiday fun days – paid day off on your birthday and a paid day off for your “tie the knot”; wedding day (after a year of service).
  • Wellbeing benefits: employee assistance programme, healthy in-clinic snacks and refreshments, Cycle to Work scheme
  • Pension scheme (currently with NEST)
  • Beauty benefits: team treatments and product discounts on successfully passing probation
  • Social events; a social calendar and monthly team lunches from our favourite local foodie destinations in central London.
  • Recognition and reward schemes; gifts and finance awards for length of service and commitment to our brand promises.
  • Referral bonus scheme; rewarding our people for networking and growing our friendly team
Learning and Career Development
  • Opportunities to work with a growing, ambitious, and highly regarded, plastic surgery and dermatology business, networking with world-class consultants in the field of plastics and dermatology; opportunity to develop your career within a knowledgeable and professional setting
  • Lunchtime learning (opportunities to learn from our consultants, industry specialists and our founders)
  • Protected time for development and training
  • Development pathways for training; opportunity to progress within specialist areas of responsibility; formalised training opportunities as per clinic strategy
Créer une alerte emploi pour cette recherche

Remote Patient Communications Coordinator • New Westminster, British Columbia

Offres similaires

Certified Medical Office Assistant — Patient Care Coordinator

Canadian Medical Office AssociatesVancouver
Temps plein

A healthcare office in Vancouver is seeking a dedicated Medical Office Assistant to join their friendly team.The ideal candidate will have a completed Medical Office Assistant Program and strong co... Voir plus

 • Offre sponsorisée

Bilingual Mental Health Program Coordinator (Remote)

BITS RecruitingVancouver, Metro Vancouver Regional District, Canada
Télétravail
Temps plein

A mental health recruitment firm is seeking a Bilingual Service and Implementation Coordinator to support a virtual program across Ontario.The role focuses on helping clinicians and partner agencie... Voir plus

 • Offre sponsorisée

Debrief Coordinator

DHL ExpressRichmond, Metro Vancouver Regional District, CA
Temps plein

This role is essential to ensuring operational efficiency by managing scanner and vehicle technology, conducting driver debriefs, and maintaining compliance across various systems and processes.Con... Voir plus

 • Offre sponsorisée

Remote Communications Coordinator: Development & Campaigns

Bladder Cancer CanadaVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

A non-profit organization in health advocacy is seeking a Communications Coordinator for a 1-year contract role.The position involves creating promotional materials for fundraising, managing social... Voir plus

 • Offre sponsorisée

Remote Patient Support Specialist (Canada)

AVEEVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada.In this role, you will assist patients through various communication channels and help ... Voir plus

 • Offre sponsorisée

VCA Canada Team Coordinator Reception Role

VCA Animal HospitalsVancouver
Temps plein

Elevate your career as a Reception Team Coordinator at VCA Canada in Vancouver, BC.Your role supports onboarding, training, and the development of a thriving team culture.As a key member of the VCA... Voir plus

 • Offre sponsorisée

Remote Volunteer Coordinator for Cancer Care Advocacy

The Heather Cutler FoundationVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

A nonprofit organization based in Mount Pearl seeks a Volunteer Coordinator to manage onboarding, support, and project matching for volunteers.This remote role requires strong people skills and exp... Voir plus

 • Offre sponsorisée

Marketing and Communications Coordinator

Midwives Association of British ColumbiaBurnaby, Metro Vancouver Regional District, CA
Temps plein +1

Marketing and Communications Coordinator.Midwives Association of British Columbia (MABC).The Association works to sustain the midwifery profession through advocacy, ongoing development of its servi... Voir plus

 • Offre sponsorisée

Patient Care Coordinator - Surrey Memorial Hospital

Fraser HealthSurrey, Metro Vancouver Regional District, Canada
Temps partiel

The salary range for this position is CAD $49.We are currently hiring for a Relief Part Time Patient Care Coordinator to join our EMERGENCY - PEDIATRICS at Surrey Memorial Hospital located in Surre... Voir plus

 • Offre sponsorisée

Internal Communications and Events Coordinator

Brainhunter Systems LtdBurnaby, Metro Vancouver Regional District, Canada
Temps plein +1

Internal Communications and Events Coordinator.Job Location Canada-British Columbia-Burnaby.Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over80 years.We are an... Voir plus

 • Offre sponsorisée

Part-Time Focus Group Participant - Remote

ApexFocusGroupSurrey, BC, CA
Télétravail
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Voir plus

 • Offre sponsorisée

Shelter Movers Philanthropy Coordinator Role

Shelter MoversVancouver, Metro Vancouver Regional District, CA
Temps plein

Become a key team player as a Philanthropy Coordinator at Shelter Movers, focusing on transforming lives free from violence through effective fundraising strategies.This full-time position allows f... Voir plus

 • Offre sponsorisée

Metro Vancouver Client Care Coordinator Needed

Launch RehabVancouver, Metro Vancouver Regional District, CA
Temps plein

Become a Client Care Coordinator in our vibrant five-studio practice located in Metro Vancouver.You're the first point of contact, orchestrating bookings, billing, and client communications with ge... Voir plus

 • Offre sponsorisée

Insurance Coordinator Remote

Pacific Canadian CareersVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Voir plus

 • Offre sponsorisée

Remote Engagement Manager – Medical Content & Growth

Veeva SystemsVancouver, Metro Vancouver Regional District, Canada
Télétravail
Temps plein

A pioneering SaaS company in Canada is seeking an experienced Engagement Manager - Medical Content to lead customer engagements and ensure operational excellence in medical content projects.The ide... Voir plus

 • Offre sponsorisée

Breast Cancer Oncology Engagement Lead – Remote

Eli Lilly and CompanyVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

A global healthcare leader is seeking a National Engagement Manager in Toronto to support its Oncology objectives, focusing specifically on Breast Cancer.This field-based role requires strong strat... Voir plus

 • Offre sponsorisée

Promotions & Outreach Coordinator (Remote)

Vancouver Food NetworksVancouver, Metro Vancouver Regional District, Canada
Télétravail
Permanent

Vancouver's Leader in Transition toward Strong, Resilient, Complete Communities.Youth (15-30 years) Job Opportunities with Village Vancouver.Village Vancouver is seeking energetic and organized ind... Voir plus

 • Offre sponsorisée

Relief Patient Care Coordinator at Surrey Memorial

Fraser Health AuthoritySurrey, Metro Vancouver Regional District, CA
Temps partiel

Take on an impactful role as a Relief Patient Care Coordinator in Surrey's Pediatric Emergency Unit at Surrey Memorial Hospital.Leverage your nursing skills to guide clinical staff and improve pati... Voir plus

 • Offre sponsorisée

Coordonnateur de l’admission / Care Coordinator

CBI HealthVancouver, Metro Vancouver Regional District, CA
Temps plein

Coordonnateur de l’admission / Care Coordinator.Key Responsibilities / Accountabilities and Time Allocation.Effective Referral Coordination and Data Entry – 60%.Reviews funder case documentation fo... Voir plus

 • Offre sponsorisée

RainCity Housing Clinical Coordinator Role

RainCity Housing and Support SocietyVancouver, Metro Vancouver Regional District, CA
Temps plein

Make a difference as a Clinical Coordinator at RainCity Housing in Vancouver.Direct clinical operations while providing leadership in mental health and community support services.In this pivotal ro... Voir plus