Talent.com
Trivium
Remote Customer Success ManagerTrivium • Barrie, Ontario
Remote Customer Success Manager

Remote Customer Success Manager

Trivium • Barrie, Ontario
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Télétravail
Description de poste

Customer Success Manager (CSM) – Remote

Location: 100% Remote (Eastern Time Zone)
Salary: $2,500–$3,500 per month, based on experience
Employment Type: Full-Time

Key Responsibilities

  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Why Join Us

  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.
Créer une alerte emploi pour cette recherche

Remote Customer Success Manager • Barrie, Ontario

Offres similaires

Branch Sales and Customer Experience Manager

goeasy Ltd.Vaughan
Temps plein

Direct branch sales initiatives while ensuring exceptional customer service.Cultivate a team environment that focuses on financial solutions and cross-selling opportunities.As the Branch Manager, y... Voir plus

 • Offre sponsorisée

Hands-On Fleet Manager for Operational Success

Confidential JobsVaughan
Temps plein

Drive operational improvements as a Fleet Manager with hands-on leadership of multi-site transportation departments.Foster an accountable team while enhancing service efficiency.In this critical ro... Voir plus

 • Offre sponsorisée

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausSevern, ON, CA
Télétravail
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus

 • Offre sponsorisée

Business Intelligence & Reporting Developer

Husky Injection Molding Systems Ltd.Bolton, ON, CA
Temps plein

Business Intelligence & Reporting Developer.Business Intelligence & Reporting Developer.Husky Technologies TM is a company with a strong foundation built on innovation, close customer relationships... Voir plus

 • Offre sponsorisée

Community-Focused Branch Manager

Affinity PlusCentral Ontario, ON, CA
Temps plein

Drive community engagement and branch operations as a dedicated Branch Manager I.Ensure member satisfaction while leading a motivated team in a supportive environment that values exceptional servic... Voir plus

 • Offre sponsorisée

Remote Zoho Consultant — Lead Automation & Client Success

CustomerizationVaughan
Télétravail
Temps plein

A technology solutions company in York Region, Vaughan, seeks a Zoho Consultant to implement and optimize solutions for clients.The role involves leading discovery sessions, configuring application... Voir plus

 • Offre sponsorisée

Mars Shift Manager for Quality Production

MarsBolton, ON, CA
Temps plein

Drive quality and efficiency as a Shift Manager at Mars in Bolton, Ontario, managing operations on rotating 12-hour shifts.Lead a team while enforcing safety and quality protocols.As the Shift Mana... Voir plus

 • Offre sponsorisée

KognitiveSales Field Marketing Agent

Kognitive Sales SolutionsCentral Ontario, ON, CA
Temps plein

Join KognitiveSales Solutions as a Field Marketing Agent and connect consumers with President’s Choice Financial products.This role unleashes your potential for engaging customer service in-store.I... Voir plus

 • Offre sponsorisée

Client Success Manager, Accelerator Business Unit

Clever Digital MarketingVaughan
Temps plein

Client Success Manager, Accelerator Business Unit.Clever Digital Marketing (CDM) is a performance marketing agency trusted by the largest home improvement companies across North America.We speciali... Voir plus

 • Offre sponsorisée

Customer Growth Sales Manager Role

WellnessLiving Systems Inc.Vaughan
Temps plein

Become a Customer Growth Sales Manager at WellnessLiving in Thornhill, ON, where you'll empower both your team and customers.This hybrid position combines sales leadership with account management t... Voir plus

 • Offre sponsorisée

Client Success Pro: Growth, Trust & Impact

ACUTE Environmental & Safety Services Inc.Barrie, ON, CA
Temps plein

A leading environmental service provider is seeking a Client Success Associate to ensure high-quality client experiences and support business growth.The position requires 2+ years in client success... Voir plus

 • Offre sponsorisée

General Manager

ReturnProBolton, ON, CA
Temps plein

Retailers have spent decades perfecting the forward supply chain.Returns are the last unsolved frontier, and ReturnPro is solving it.We built the first fully integrated, technology‑enabled reverse ... Voir plus

 • Offre sponsorisée

Customer Operations Workforce Manager - Woodbridge

407 ETR Concession Company LimitedVaughan
Temps plein

Elevate Customer Operations as the Workforce Manager based in Woodbridge.Focus on capacity planning and team development to drive operational success and efficiency.This role involves reporting to ... Voir plus

 • Offre sponsorisée

Account Manager, Group Benefits

Penmore Group of CompaniesVaughan
Temps plein

The Account Manager will be responsible, along with a Benefits Consultant and/or a Benefits Analyst, for an assigned block of clients.The Account Manager will be responsible for, but not limited to... Voir plus

 • Offre sponsorisée

Global Remote Recruiter | Earn $3k-$11k per Placement

RecXchangeCentral Ontario, ON, CA
Télétravail
Temps plein

A global recruitment platform is offering a remote recruiter opportunity, allowing individuals to earn between $3,000 and $11,000 for each successful placement.This role suits recruiters who wish t... Voir plus

 • Offre sponsorisée

Customer Relations Support at Rutronik

RUTRONIK Electronics WorldwideBolton, ON, CA
Temps plein

Cultivate customer connections with Rutronik in the role of Customer Relations Support.This full-time position is focused on internal sales and enhancing customer experiences.At Rutronik, recognize... Voir plus

 • Offre sponsorisée

Sales Performance Manager North America

PERI CanadaBolton, ON, CA
Temps plein

Location: Bolton, ON, CA, L7E 1K1.Company: PERI Formwork Systems, Inc.The Sales Performance Manager (SPM) drives sales effectiveness and profitable growth across North America by owning and operati... Voir plus

 • Offre sponsorisée

Operations Manager

MNP Executive Search & Professional RecruitmentSevern, ON, CA
Temps plein

Operating as a “floating resort,” the company delivers high‑quality hospitality experiences to a loyal and predominantly mature clientele.Ontario Waterway Cruises is seeking an Operations Manager t... Voir plus