Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians their time back.
In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits. We're now the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US.
Our founding team—hailing from Stanford, YC, Google, and Meta—is backed by the founders of PayPal and Plaid to build the essential infrastructure for the future of the $500B home healthcare industry.
Location: Remote, based in Canada (PST hours)
Schedule: 10 am to 6 pm PST, Friday to Tuesday
Compensation: CAD $80,000 - $90,000
First-Line Support — Own the front door for clinicians, staff, and admins via Zendesk (email, chat, tickets, phone). You're often the first voice a frustrated user hears mid-shift, that responsibility shapes how you show up every day.
Operational Troubleshooting — Resolve the full range of day-to-day issues: password resets, audio file transfers, app restarts, login errors, and account configuration. Most tickets aren't deep bugs, they're fast fixes that require speed, calm, and clear communication.
Technical Escalation — Identify, document, and escalate product issues to engineering with enough context to accelerate resolution. You own follow-through until the user sees a fix, not just until the ticket is handed off.
High-Volume Triage — Manage inbound volume with disciplined categorization and prioritization. Maintain response quality even when the queue is heavy.
Clinician Empathy — Support users who are time-pressured, non-technical, and often mid-patient-care when something breaks. Patience, tone, and the ability to de-escalate matter as much as your technical skills. Kindness is a job requirement here.
Feedback & Collaboration — Surface patterns from recurring user pain points and translate them into actionable insights for product. Partner with the Customer Success team to deliver a consistent, proactive support experience, especially across our enterprise agency clients.
The non-negotiable bar: You have direct experience supporting non-technical end users in a high-volume environment and you're genuinely good at it. You don't lose your patience when the same question comes in for the tenth time that day. You've worked a support queue before, you know what good triage looks like.
What You Bring
3+ years in technical customer support or a client-facing role, ideally in healthtech or healthcare SaaS
Troubleshooting instincts — you diagnose the why behind an issue, not just the symptom, and you document it clearly enough for engineering to act on
Clinical context — familiarity with home health workflows, EHR/EMR systems, or intake and charting environments is a strong plus
Communication range — you can translate a technical issue into plain language for a nurse on a time crunch without making them feel talked down to
Operational steadiness — you stay organized and clear-headed in a fast-moving queue, and you default to action over deliberation
Zendesk proficiency — or comparable ticketing platform; you're not learning this on the job
Bonus Points For
Knowledge of HIPAA compliance, security protocols, and protected health information (PHI)
Experience supporting an AI or voice-based product
Why Nestmed
Mission-driven company improving healthcare documentation at scale
Early-stage team with huge ownership opportunities
Fast-growing customer base and real-world impact
Work closely with product and engineering teams to shape the user experience
Remote opportunity, collaborative culture, and meaningful work
Interview Process
Initial Phone Screen
Hiring Manager Call
Take Home Assessment
Final Round + Virtual Meet and Greet!
If you’re passionate about building high-impact products that solve real-world problems, we’d love to hear from you. Apply today!
Remote Technical Customer Support Specialist • Port Moody, British Columbia
A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Voir plus
Working Solutions seeks engaging and tech savvy independent contractors to provide customer support to.No prior tax experience needed for this role*.In this role, you will assist customers with sof... Voir plus
A leading online gaming company is looking for a Customer Support Representative to provide assistance via email and live chat.You will help customers understand the platform, gather feedback, and ... Voir plus
A leading customer service company in Peel Region, Mississauga is looking for customer service representatives to assist customers via phone or internet.The ideal candidate is fluent in English and... Voir plus
A financial services innovator is seeking a Part-Time Customer Support Representative for a 3-month contract.This remote position requires candidates to reside in Canada and offers flexible hours.R... Voir plus
Notify Me! helps Shopify merchants never miss a sale due to out-of-stock products.Our app, Notify Me! Back in Stock & PreOrder, empowers stores to recover lost revenue through smart inventory alert... Voir plus
A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada.In this role, you will assist patients through various communication channels and help ... Voir plus
Become a Technical Customer Support Team Leader driving FME Flow excellence.Manage and coach a diverse team to provide exceptional support experiences while ensuring continuous improvement.In this ... Voir plus
Be among the first 25 applicants.This range is provided by ResponsiveAds.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.ResponsiveAds is an adv... Voir plus
A leading software company in Canada is seeking a Technical Support Manager to lead their support function.This role involves both management of a support team and hands-on technical troubleshootin... Voir plus
A leading building products company in Delta, Canada, is seeking a dedicated sales support member.This role involves processing orders, providing exemplary customer service, and supporting the sale... Voir plus
A leading customer support services provider seeks tech-savvy independent contractors to assist customers of Intuit TurboTax from home.The role requires a sincere desire to help, and no prior tax e... Voir plus
Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Voir plus
One of Stellar's exciting clients is searching for a Support Specialist to join their team for a long term contract opportunity.This position involves providing Level 1 and Level 2 support and effe... Voir plus
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,... Voir plus
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.Our mission ... Voir plus
Impact clients in a fully remote position as a dedicated Customer Success Specialist.Deliver exceptional support and build relationships while enjoying uncapped earning opportunities and comprehens... Voir plus
A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Voir plus
Provide outstanding customer support as a Customer Success Specialist.Engage with customers via phone and email to resolve issues and enhance their shopping journey.In this vital role, you will ens... Voir plus
Hiring has been closed for this position!.Feel free to apply and we'll consider your application when hiring opens back up again.Circuit Virtual Toursis unifying the visitor experience through virt... Voir plus
