Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians their time back.
In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits. We're now the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US.
Our founding team—hailing from Stanford, YC, Google, and Meta—is backed by the founders of PayPal and Plaid to build the essential infrastructure for the future of the $500B home healthcare industry.
Location: Remote, based in Canada (PST hours)
Type: Full-time
Team: Customer Experience
Compensation: CAD $80,000 - $90,000
Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone)
Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution
Triage and categorize inbound tickets to improve internal response speed and clarity
Translate user feedback into actionable insights to improve product usability
Collaborate closely with Customer Success to ensure a consistent and proactive support experience
3+ years of experience in technical customer support or client-facing roles, ideally in a healthtech or healthcare SaaS company
Strong ability for technical troubleshooting and root cause analysis, being able to diagnose 'why' something isn't working
Ability to identify complex bugs and creating detailed reports for the Product and Engineering teams to fix.
Deep understanding of clinical workflows, home health, or EHR/EMR systems (bonus if you’ve worked with intake, charting, or QA)
Excellent written and verbal communication skills- you can simplify technical topics for non-technical users
Comfort with fast-changing environments and a bias toward action
Familiarity with ticketing softwares like Zendesk
Knowledge of HIPAA compliance, security protocols, and protected health information (PHI)
Experience supporting an AI or voice-based product
Mission-driven company improving healthcare documentation at scale
Early-stage team with huge ownership opportunities
Fast-growing customer base and real-world impact
Work closely with product and engineering teams to shape the user experience
Remote opportunity, collaborative culture, and meaningful work
Initial Phone Screen
Hiring Manager Call
Take Home Assessment
Final Round + Virtual Meet and Greet!
If you’re passionate about building high-impact products that solve real-world problems, we’d love to hear from you. Apply today!
Remote Technical Customer Support Specialist • St Thomas, Ontario
Join ITPS Canada in London, Ontario, as an Information Technology Specialist focusing on crucial infrastructure and operations.This on-site role is key in ensuring our aviation technology functions... Voir plus
A community employment service in Northwestern Ontario seeks a full-time IT Support Technician to provide client support for Corporate information systems.Responsibilities include resolving support... Voir plus
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Voir plus
Launch your technology career as a Technical Support Specialist at EventConnect! You will provide essential software support, helping customers navigate our platform and resolve inquiries effective... Voir plus
Experience & Qualifications: A minimum of 2 years of verifiable sales experience is required.Please note that general retail roles (e.Formal training in a recognized sales methodology (e.MEDDI... Voir plus
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Voir plus
Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan typ... Voir plus
Seeking a Senior Software Engineer/Manager to design and develop high-performance risk modeling platforms for a remote analytics team. Voir plus
Maximize your potential with Waste Solutions Canada as a Remote Customer Support Representative.This role is centered on providing exemplary support to clients and vendors, ensuring a smooth servic... Voir plus
Become a pivotal Customer Support Representative for Waste Solutions Canada, working remotely to ensure exceptional client interactions.Deliver efficient service and support through various communi... Voir plus
A staffing agency is offering remote work-from-home data entry jobs in London, Ontario, with a pay of $1500 weekly.Candidates will benefit from flexible part-time shifts and ample opportunities for... Voir plus
Who We Are; What We Do; Where We’re GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smar... Voir plus
Position Overview Senior Technology Support Specialist, Information Technology provides a focal point for frontline technology support—including hands‑on training, troubleshooting, diagnosis and re... Voir plus
Telecommunications Technical Support Specialist.This range is provided by Insight Global.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Insight... Voir plus
Explore a rewarding opportunity as an IT Operations Specialist with ITPS Canada Ltd.This on-site role focuses on enhancing the systems behind our aviation operations.In this role, you will manage i... Voir plus
Provides on-site technical support for end-users, troubleshooting hardware/software, installing equipment, and maintaining IT systems for a diverse range of technologies.Offers growth opportunities... Voir plus
A financial technology company is seeking an Implementation Support Specialist I to support the implementation of their solutions with retail partners.You will engage cross-functionally with engine... Voir plus
Enhance TikTok's customer experience as a Tier 2 Support Specialist for E-Commerce.Address escalated issues and improve service quality in a collaborative environment.This position within TikTok's ... Voir plus
Become a Bilingual Customer Support IT Analyst at EMCO Corporation and provide essential technical assistance across Canada.Ensure high-quality service while resolving IT challenges for team member... Voir plus
%20Ltd.){kind=logo}
