Talent.com
Reach
Remote Phone Support and Customer Service AgentReach • Red Deer, Alberta
Remote Phone Support and Customer Service Agent

Remote Phone Support and Customer Service Agent

Reach • Red Deer, Alberta
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Télétravail
Description de poste

Role Overview

As a Phone Support & Customer Service Agent at Reach, you’ll help deliver exceptional support experiences to customers across our global ecommerce and payments platform. Working as part of our Calgary-based Phone Support team, you’ll handle customer inquiries, resolve issues efficiently, and contribute to a high-performing, customer-focused support environment.

This role is ideal for someone who thrives in fast-paced environments, enjoys solving problems, and takes pride in delivering high-quality customer experiences.

What You’ll Do

  • Respond to customer inquiries via phone and Zendesk
  • Support customers with order tracking, charges, refunds, and disputes
  • Manage tickets efficiently while maintaining strong service quality
  • Meet performance targets across KPIs such as SLA, AHT, and First Call Resolution
  • Utilize Zendesk tools, workflows, and automation features effectively
  • Collaborate with Risk & Compliance and cross-functional teams
  • Support continuous improvement initiatives and adoption of new tools and AI workflows
  • Contribute to a positive, collaborative, and high-performing support environment

What You Bring

  • 1+ years of experience in customer service or call center environments
  • Hands-on experience using Zendesk
  • Strong communication and problem-solving skills
  • Familiarity with support KPIs and service metrics
  • Strong organizational skills and attention to detail
  • Adaptability in fast-paced environments and openness to feedback
  • Experience in ecommerce, payments, or financial services is a plus

Why Join Reach

  • Competitive compensation
  • Comprehensive healthcare benefits
  • Opportunity to grow within a global FinTech company
  • Collaborative and supportive team environment
  • Exposure to modern support tools, automation, and AI-driven workflows

Apply with your CV and a brief cover letter outlining your relevant experience and interest in joining Reach.

#LI-Remote

Créer une alerte emploi pour cette recherche

Remote Phone Support and Customer Service Agent • Red Deer, Alberta

Offres similaires

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Red Deer, AB, Canada
75,00 $CA par heure
Télétravail
Temps plein +1

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to... Voir plus

 • Offre sponsorisée

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Red Deer, AB, Canada
75,00 $CA par heure
Télétravail
Temps plein +1

Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part... Voir plus

 • Offre sponsorisée

Looking For Jobs Near Me? - Deliver with Uber

Uber eatsPonoka, AB, CA
Temps plein +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Voir plus

 • Offre sponsorisée

Call Center Representative Agent Work At Home - Part Time Paid Panelists

ApexFocusGroupRed Deer, Alberta, CA
Télétravail
Temps plein +3

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Voir plus

 • Offre sponsorisée

Retail Customer Service Specialist at Best Buy

Best Buy CanadaRed Deer, AB, CA
Temps plein

Step into a Retail Customer Service Specialist role at Best Buy in Red Deer, AB.Ideal for beginners, this position includes comprehensive training to help you thrive in tech assistance and customer... Voir plus

 • Offre sponsorisée

Alternatives To Cash Jobs - Deliver with Uber

Uber eatsPonoka, AB, CA
Temps plein +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Voir plus

 • Offre sponsorisée

Customer Service Representative Agent Work From Home - Remote Online Panelists

ApexFocusGroupRed Deer, Alberta, CA
Télétravail
Temps plein +3

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Voir plus

 • Offre sponsorisée

Part-Time Focus Group Participant - Remote

ApexFocusGroupRed Deer, AB, CA
Télétravail
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Voir plus

 • Offre sponsorisée

Full-Time Focus Group Participant - Remote

ApexFocusGroupRed Deer, AB, CA
Télétravail
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Voir plus

 • Offre sponsorisée

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupRed Deer, AB, CA
Télétravail
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Voir plus

 • Offre sponsorisée

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupRed Deer, AB, CA
Télétravail
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Voir plus

 • Offre sponsorisée

Part-Time Focus Group Participant - Automobiles

ApexFocusGroupRed Deer
850,00 $CA par semaine
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Voir plus

 • Offre sponsorisée

Customer Service Associate

Savers / Value VillageRed Deer, AB, CA
Temps plein +1

Job Title: Customer Service Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goo... Voir plus

Deliver with Uber - Flexible Gig

Uber eatsPonoka, AB, CA
Temps plein +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Voir plus

 • Offre sponsorisée

Full-Time Focus Group Participant ($75- $150 per 1 hour session)

ApexFocusGroupRed Deer, AB, CA
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Voir plus

 • Offre sponsorisée

Part-Time Focus Group Participant - Electronics

ApexFocusGroupRed Deer, AB, CA
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Voir plus