Talent.com
Trivium
Remote Customer Success ManagerTrivium • Candiac, Quebec
Remote Customer Success Manager

Remote Customer Success Manager

Trivium • Candiac, Quebec
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Télétravail
Description de poste

Customer Success Manager (CSM) – Remote

Location: 100% Remote (Eastern Time Zone)
Salary: $2,500–$3,500 per month, based on experience
Employment Type: Full-Time

Key Responsibilities

  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Why Join Us

  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.
Créer une alerte emploi pour cette recherche

Remote Customer Success Manager • Candiac, Quebec

Offres similaires

Remote Mid-Market Customer Success Manager for Innovative Tech Platform

RiversideMontreal (administrative region), QC, CA
Télétravail
Temps plein

Elevate customer relationships as a Mid-Market Customer Success Manager.Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.In this remote rol... Voir plus

 • Offre sponsorisée

Manager, Customer Success Manager

BioRenderMontreal (administrative region), QC, CA
Temps plein

Manager, Customer Success Manager.Manager, Customer Success Manager.Get AI-powered advice on this job and more exclusive features.At BioRender, we’re on a mission to accelerate the world’s ability ... Voir plus

 • Offre sponsorisée

Manager Customer Success

TELUS HealthMontreal
Temps plein

Get AI-powered advice on this job and more exclusive features.TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading ... Voir plus

 • Offre sponsorisée

Customer Success with iboss TAM

ibossMontreal (administrative region), QC, CA
Temps plein

Drive customer success in cloud security as a Technical Account Manager with iboss.Leverage your technical skills to enhance client engagement and satisfaction.In your role as a Technical Account M... Voir plus

 • Offre sponsorisée

Remote Client Success & Growth Manager

AO Globe LifeMontreal (administrative region), QC, CA
Télétravail
Temps plein

A dynamic insurance company in Ontario is seeking a client success manager.This fully remote position focuses on connecting with clients to understand their needs and offer tailored solutions.The i... Voir plus

 • Offre sponsorisée

Remote Customer Success Manager for Scalable SaaS Solutions

CanalsMontreal (administrative region), QC, CA
Télétravail
Temps plein

Lead customer success initiatives as a Customer Success Manager in a fully remote environment.Drive onboarding, training, and retention strategies by leveraging your experience to ensure clients th... Voir plus

 • Offre sponsorisée

Remote Mid‑Market SaaS Customer Success Manager

Riverside Technology, inc.Montreal (administrative region), QC, CA
Télétravail
Temps plein

A leading tech company is seeking a Customer Success Manager to support SMB customers remotely from Toronto, Canada.The ideal candidate will leverage their customer success expertise to drive adopt... Voir plus

 • Offre sponsorisée

Remote Mid-Market Customer Success Manager

RiversideMontreal (administrative region), QC, CA
Télétravail
Temps plein

A leading tech company is seeking a Customer Success Manager to work remotely in Toronto, ON.You will manage SMB customer portfolios, drive adoption, and ensure successful outcomes.The ideal candid... Voir plus

 • Offre sponsorisée

SaaS Customer Success Manager Role

VelixoMontreal
Temps plein

Enhance customer satisfaction as a Customer Success Manager.Lead clients through onboarding and renewal phases while leveraging data insights and partnership strategies in a fully remote role.You w... Voir plus

 • Offre sponsorisée

Customer Success Manager

JitterbitMontreal (administrative region), QC, CA
Temps plein

Jitterbit is a leading data, application, and process workflow automation solution.Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experie... Voir plus

 • Offre sponsorisée

Customer Success Manager

MotionMontreal (administrative region), QC, CA
Temps plein

Motion is building the command center for creative strategists: an AI-native platform that bridges the gap between performance marketers and creative teams, so they can uncover what’s working, what... Voir plus

 • Offre sponsorisée

Customer Success Manager

MareaMontreal (administrative region), QC, CA
Temps plein

Marea is an AI-powered platform purpose-built for the dental industry, helping practices capture more revenue, reduce operational workload, and modernize patient communication.With products like an... Voir plus

 • Offre sponsorisée

Remote Client Success & Account Manager

Skillerszone LLCMontreal (administrative region), QC, CA
Télétravail
Temps plein

A leading firm in client relationship management is seeking a representative to manage client relationships and drive new business opportunities.The successful candidate will oversee account manage... Voir plus

 • Offre sponsorisée

Remote Customer Success Manager: AI-Powered Growth

Motion (Creative Analytics)Montreal (administrative region), QC, CA
Télétravail
Temps plein

A dynamic analytics platform company is seeking a Customer Success Manager to educate clients on creative strategy and help operationalize workflows.This role involves developing onboarding program... Voir plus

 • Offre sponsorisée

Remote Customer Success Lead (Contract)

Beyond Media Digital Inc.Montreal (administrative region), QC, CA
Télétravail
Temps plein

A leading SaaS company is seeking a Temporary Customer Success Lead to provide maternity leave coverage.This remote role involves managing the Customer Success team, ensuring customer satisfaction,... Voir plus

 • Offre sponsorisée

Customer Success Manager

Motion (Creative Analytics)Montreal (administrative region), QC, CA
Temps plein

Motion is creating the command center for creative strategists:.AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them unc... Voir plus

 • Offre sponsorisée

Account Manager (Customer Success Focus)

ParentMontreal (administrative region), QC, CA
Temps plein

Account Manager (Customer Success Focus).Account Manager (Customer Success Focus).We are seeking an Account Manager who will take ownership of client relationships and ensure their long-term succes... Voir plus

 • Offre sponsorisée

Remote Customer Success Manager - Growth & Adoption

KarbonMontreal (administrative region), QC, CA
Télétravail
Temps plein

A growth-focused software company is looking for a Customer Success Manager to own a client portfolio and provide insights for their success.The role involves building strong relationships with cli... Voir plus

 • Offre sponsorisée

Customer Success Manager - (Remote - US)

JobgetherMontreal (administrative region), QC, CA
Télétravail
Temps plein

Customer Success Manager - (Remote - US).Customer Success Manager - (Remote - US).Jobgether has ALL remote jobs globally.We match you to roles where you're most likely to succeed, and provide feedb... Voir plus

 • Offre sponsorisée

Customer Success Manager

XiphosMontreal (administrative region), QC, CA
Temps plein

Xiphos Systems Corporation (https://xiphos.For over 20 years, we have pushed the envelope of what is possible in NewSpace and secured the trust of various space agencies and space companies around ... Voir plus