Senior Payments Officer

Requisition ID: 263703

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
Senior Payments Officer is located in Money Transfer Operations, Toronto, Canada responsible for ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.


What you will be doing

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and
knowledge
• Senior Payments OƯicer is responsible for the prompt and eƯicient execution of payment instructions according to procedures governing these transfers as well as any other functions related to payments and wireroom. The floater is able to assume any operational function.
• Senior Payments OƯicer is responsible for ensuring that all accounting entries generated via the BESS Operating System are processed without delay, thus
providing an eƯicient service to our customers and minimizing the risk of loss due to delays. In addition, they are required to proactively take part in projects / process improvements.
• The Senior Payments OƯicer must be able to replace any operator or SME at any time. Ensure work is completed in the most eƯicient manner and manage daily
workflows including contributions to other queues.
• Working with the team, clarify inconsistencies and establish "best practices" standards to improve customer service. Assist in clarifying procedures and
documenting training / procedural guides.
• Required to participate in internal testing, pilot programs, quality assurance reviews, as well as industry related test activities as assigned. This includes
providing timely feedback, completing required documentation and adhering to established protocols and confidential standards. Participation in such testing
activities is considered a core responsibility of the role and may be required periodically to support continuous improvement, regulatory compliance and
organizational objectives.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues operations of his/her respective areas, while ensuring the adequacy, adherence to and effectivness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
• Builds a high performance environment and fosters an inclusive work environment.



What you bring
• Working knowledge of the bank's operating and administrative processes to resolve day to day problems with minimal delay/cost
• Payment knowledge particularly with regards to the rules and regulations governing international and domestic wire payments
• Clear and concise communication skills

Working Conditions
•Work in a standard office-based environment; non-standard hours are a common occurrence. Frequently subject to overtime including evenings and weekends, sometimes scheduled and / sometimes without notice
• Operators work with minimal direction, utilizing queue management to work as efficently and effectivley as possible.
Our Bank is committed to the delivery of customer service excellence. Ensuring our employees' hours of work are appropriate to meet the needs of the Department and
our Internal Partners will facilitate us in meeting our customer service goals. Current hours of operations are 12:00am-8:00pm and include multiple shifts to ensure appropriate coverage. For planning purposes, prior to any shift changes, the officer will be provided with advance notice confirming hours of work to allow sufficent time to make any necessary arrangements. Occasional assistance maybe required to support other shifts in order to ensure proper coverage.

#LI-Onsite #GTB


Interested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.