Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Brampton, Ontario, Canada
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: Canadian Citizens and PR Holders Preferred
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Key Responsibilities:
● 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
● Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests
● Escalate issues as appropriate and act as a technical escalation for the end user
● Maintain a high level of customer satisfaction
● Comply with the desktop group practices and procedures
● Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
● Identify technical and process issues and recommend improvements
● Achieve target ticket volumes and ticket resolution levels
● Responsible for compliance with applicable corporate policies and procedures
● Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
● Follows the processes and practices established for the group
● Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions
● Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS
devices, etc.
● Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues
● Handle software installation/support/upgrades
● Provide 1st/2nd level Help Desk support
● Perform basic LAN and internetworking-related activities
● Have strong internetworking and troubleshooting skills
● Have A+ certification & at least one certification from either Cisco or Microsoft
● May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
● Must be a self-starter and can manage multiple tasks
● Exceptional customer service skills
● Good communication skills
● Ability to work independently or as part of a team
● Ability to complete tasks effectively with minimal supervision
● Must be available to work flexible work schedules
● High-level skill set
● Outstanding people skills
● Self-starter, needs to be able to work on his/her own
● Proficient in Windows 10 & 11 and Office Suite/O365
How to Apply
Interested candidates are invited to send their resumes to: @
Desktop Support Engineer (Dispatch /Part-Time) • Brampton, Canada, Ontario
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Voir plus
A leading recruitment firm is seeking an Embedded Firmware Engineer to work remotely for a technology company.The ideal candidate will have strong skills in C and Python, experience in developing f... Voir plus
Lead the development of innovative firmware solutions as a Senior Engineer, working remotely to enhance electric vehicle software.Bring your embedded programming skills to create scalable mobility ... Voir plus
Be a catalyst for engineering innovation as a CFD Staff Engineer.Provide expert support and training on industry-leading simulation tools in a remote work environment energized by creativity and co... Voir plus
CoreFactor is searching for a Desk Side Support Analyst on a contract basis for a client in the west end of the GTA.The position is onsite and requires travel between office locations in Mississaug... Voir plus
Become a key technical partner as a Customer Solutions Engineer, bridging the gap between engineering and customer needs.Tackle complex development issues while supporting Enterprise clients in a r... Voir plus
Become a Senior Engineer for Hedge Accounting Solutions at Derivative Path.Utilize your software expertise in a fully remote role to support the unique needs of financial institutions.As a key memb... Voir plus
A tech company is seeking an IT Support Specialist (L1–L2) to join their Toronto-based remote team.Ideal candidates will support next-generation AI products by providing technical support, troubles... Voir plus
A community support organization is seeking a Direct Support Professional - Overnight Awake to provide assistance to individuals with developmental disabilities during the night.Responsibilities in... Voir plus
Hamilton Motor Company is a leader in automotive technology, offering premium aftermarket solutions that modernize the driving experience.We sell modules and replacement screens that update the inf... Voir plus
Owner is looking for an amazing professional to join our team of IT Support Engineers who keep our internal systems running smoothly as we scale.In this role, you’ll play a critical role in enablin... Voir plus
Yotta Labs is pioneering the development of a Decentralized Operating System (DeOS) for AI workload orchestration at a planetary scale.Our mission is to democratize access to AI resources by aggreg... Voir plus
Our client, a leader in Health and Fitness publishing is looking for a desktop support person.Oversee the technical helpdesk and provide leadership to staff.Identify technical gaps and recommend so... Voir plus
A staffing and recruiting firm is seeking a skilled Field Engineer based in Montreal to provide remote support for end-user devices across Nespresso Boutiques in Canada.The ideal candidate has over... Voir plus
A technology solutions provider in Peel Region, Mississauga is seeking a Support Engineer to deliver exceptional customer service.The ideal candidate will resolve network, system, and security issu... Voir plus
A leading transformer manufacturer is looking for an Application Engineer in Mississauga.You will provide technical expertise and support for transformer solutions, collaborating closely with sales... Voir plus
A leading company in Canada seeks a Managed Services Technician to deliver exceptional remote technical service, enhance client experiences, and manage service tickets effectively.The role requires... Voir plus
A leading AI-driven platform provider in Canada is seeking a frontend engineer to enhance their platform.You will work closely with product teams, improve frontend processes, and ensure compliance ... Voir plus
A leading IT staffing firm in Brampton is seeking a skilled TSM Specialist to perform on-call support and installation of Tivoli Storage Manager software.The ideal candidate should have strong expe... Voir plus
JobTarget helps you cut through the noise to reach and convert the best candidates.Our unified platform uses data and automated technology to help you efficiently manage applications and connect wi... Voir plus
