Customer Order Associate

Job Description

Job Description

Customer Order Associate

Function : Administration

Department : Customer Service

Location : Brampton, ON

Employment Type : Full-Time

Role Overview

The Customer Order Associate provides administrative and operational support to assigned locations while maintaining strong relationships with clients. This role is responsible for managing customer account documentation and scanned data, ensuring internal procedures are followed accurately. The associate addresses customer inquiries, resolves service-related issues, and escalates more complex concerns to the appropriate internal teams as needed.

Key Responsibilities

Administrative Support

• Perform daily audits of driver logs to ensure accuracy and compliance
• Support internal projects, review procedures, and analyze customer data to improve participation, engagement, and revenue
• Prepare reports and provide updates to management
• Process service confirmations
• Coordinate shipping of supplies, equipment, parts, and documents (e.g., courier shipments, RFP materials)
• Reschedule missed services as required
• Open, review, and distribute incoming mail
• Support vendor setup, communication, and local coordination
• Maintain equipment lists and process deliveries

Payroll Administration

Billing and Accounts Payable

Education and Experience

Skills and Competencies

Physical Requirements

If interested, please submit your resume to .

Only candidates selected for further consideration will be contacted.

#ONDT #ondt