Branch Manager

Base + Incentive

USD $29.02 - $37.72 /Hr.

This role is eligible for a competitive monthly incentive based on individual and company performance.

Overview

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast‑to‑coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Benefits

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/

All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

Job Details

Responsibilities And Duties

• Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.
• Manage the retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets/goals.
• Consistently and regularly coach branch staff by providing actionable feedback in order to achieve branch goals, minimize turnover, and create a positive branch environment.
• Prepare and submit report reflecting branch activity and growth as needed.
• Develop additional business by networking with local establishments, such as retail and automobile businesses, and building strong community relations.
• Implement internal branch auditing procedures, which properly control all negotiable items and company records held within the branch.
• Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem‑solving skills to resolve product, service, and policy‑related obstacles for customers.
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan.
• Promptly investigate and thoroughly work to resolve customer and employee inquiries and complaints.
• Attract high‑quality and diverse talent, coordinate and interview prospective candidates, and make recommendations to management for vacancies.
• Participate in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc.

Required Qualifications

• Minimum of three (3) years of related experience in the Consumer Lending and/or Financial Services industry.
• Two (2) years of successful supervisory experience, or recent successful (within past three (3) years) completion of a lending training program (e.g., Mariner’s BMT program) or other closely aligned course of study. Additional, applicable years of experience may be substituted for supervisory experience.
• Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E‑4, W1, or O1 and above). Additional, applicable years of experience may be substituted for degree.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Highly proficient in Microsoft Office or similar programs with knowledge of and the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem‑solving skills, project leadership skills, and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products that are offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Preferred Qualifications

• Bilingual fluency in Spanish/English.
• Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch.

Hours Of Work

• Monday, Wednesday, Thursday, Friday: 9:00 AM–5:30 PM
• Tuesday: 10:00 AM–7:00 PM
• Saturday hours required seasonally and as business needs require.
• To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Eeo

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke‑free workplace.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

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