Senior Distribution Center Manager

Overview

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success.

We believe in investing in our colleagues by offering work‑life balance, competitive benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.

Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally‑owned stores around the world.

Benjamin Moore has an opening for a Senior Distribution Center Manager based out of our Whitby, ON Distribution Center. This role will lead a division of 7 DC locations through a team of DC Managers and site‑specific management teams in pursuit of distributing our products with Operational Excellence, reporting to the Director of Distribution. The Senior DC Manager will be responsible for all aspects of managing multiple DC locations including hiring and developing each DC management team to execute order fulfillment, and distribution of our products. The Sr. DC Manager will work closely with their direct report DC Managers and colleagues to promote a safe workplace, drive consistent quality, coordinate distribution operations and lead the continuous improvement process to achieve operational excellence.

Responsibilities

Success in the role requires the leader to practice:

• Trust Building: Building a team environment where the employees feel safe and are able to do their best work. Leaders need to be authentic, honest, transparent and compassionate.
• Adaptability: The ability to be flexible and adaptable in response to changing situations and demands.
• Communication: The ability to articulate thoughts and ideas clearly and concisely both verbal and written form.
  • Practice active listening
  • Reframe what has been said to clarify meaning
  • Be mindful of body language
  • Be clear about the point you are trying to make
• Emotional Intelligence (Self Awareness): The ability to recognize and manage one’s own emotions, as well as emotions of others.
• Conflict resolution: The ability to manage and resolve conflicts in a constructive and respectful manner.
• Time management: The ability to prioritize tasks and manage one’s time effectively.
• Problem Solving: The ability to identify and analyze problems and produce effective solutions.
• Creativity: The ability to think outside the box and come up with innovative solutions to problems.
• Coaching abilities: The skill for drawing out the best in others. Knowing how to ask the right questions (instead of giving answers), listening well, empowering others and guiding action plans.
• Teamwork: The ability to work collaboratively with others towards a common goal, taking into account different perspectives and strengths.
• Leadership: The ability to inspire and motivate others towards a shared vision or goal.
• Empathy: Genuinely caring for others and being able to understand another person’s situation and perspective.
• Cultural competence: The ability to understand and appreciate diverse cultures, perspectives, and ways of thinking.
• Partner with the EHSS Department to ensure each DC complies with all local, provincial, and federal laws and regulations, including all environmental, health, safety, and security programs.
• Responsible for assigned DC locations’ financial goals, capital investments, P&L (budget plans) of each Distribution Center.
• Measure financial performance metrics against the budget and established KPI of each Distribution Centers, including staffing.
• Foster and ensure communication cross departmentally between distribution team and supporting departments, including monthly Sales & Ops Meeting with each DC’s Area Sales Manager(s).
• Facilitate regular meetings with assigned Distribution Center Managers regarding performance of their respective DC locations.
• Manage and provide leadership for your own Distribution Center in addition to other DCs assigned to your oversight ensuring each DC Manager effectively engages their workforce.
• Work with Director of Distribution regarding Distribution wide strategic planning initiatives in addition to communication regarding DC specific objectives.
• Leadership is expected to be governed by developing and fostering a culture of transparency, collaboration, trust and respect as daily deliverables are executed.
• Ensure the highest standards for product quality by working with the Continuous Improvement (CI) team and responsible for the creation of a Distribution Center‑wide culture of CI utilizing CI Tools as well as Lean techniques around process re‑engineering.
• Responsible for meeting customer service expectations through maintaining effective relationships.
• Develop performance standards for optimizing operations, customer satisfaction, and controlling costs.
• Maintain written contingency plans to provide services in emergency situations.
• Proactively source, validate and implement new technology with overall purpose of increasing efficiency and enhancing customer service.
• Other duties as assigned by Director of Distribution.

Travel Requirements This position requires occasional travel within Canada and the Unites States for training and operational purposes.

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Logistics or related discipline in Operations is required, Master’s Degree is highly desirable.
• 10+ years of experience in DC Site Management, with at least 3 years in a leadership role of a Distribution Facility or Warehouse within the Consumer Products industry.
• Prior Multi‑site management desirable, but not required.
• Ability to manage multiple demands while maintaining strong communication skills both verbally and especially by email.
• Experience working with Continuous Improvement principles like Kaizen, 5S, Lean, Six Sigma, etc. is required.
• Experience with Warehouse Management Systems, Transportation Systems, and Warehouse Slotting software.
• Experience with private fleet management and retail delivery.
• SAP experience a plus, specifically SAP eWM.
• Consumer Packaged Goods industry experience is strongly preferred. Experience in a fast‑paced distribution environment is required.
• The ability to work in a matrixed organization is essential.
• Strong interpersonal skills and a demonstrated ability to work collaboratively with employees at all levels. Excellent People skills a must.
• Demonstrated ability to handle employee relation issues and facilitate conflict resolution. Establish strong working partnership with HR.
• Demonstrated ability to create and maintain positive morale and a highly engaged team.
• Ability to travel within Canada and the United States as required for business purposes.
• Ability to meet all requirements necessary for business travel related to the responsibilities of the position.

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