General Supervisor, Parts

Our General Supervisor, Parts plays a critical role in leading the Parts, Inventory, and Warehouse operations within the branch. Reporting to the Operations Manager, this position is responsible for ensuring efficient parts management, strong inventory control, effective warehouse operations, and exceptional service to both internal and external customers. We are seeking a leader with strong industry experience, operational expertise, and a passion for developing teams and improving processes.

Location: On-site at our Timmins, ON branch
Salary Range: $110,000 - $115,000 per year, plus incentive plan
Schedule: Monday to Friday, 8 hours per day

What You’ll Do

• Lead and oversee all Parts, Inventory, and Warehouse operations to ensure timely, accurate, and cost-effective support for branch needs.
• Manage inventory levels, cycle counts, warehouse workflow, freight costs, and stocking strategies in partnership with Central Inventory Control.
• Administer RAMP and cost-per-hour agreements, warranty processes, and related communication with customers and OEMs.
• Prepare and manage annual budgets, track performance, and drive continuous improvement across parts operations.
• Maintain accurate records, pricing, reports, and reference materials to support efficient and customer-focused operations.
• Build quotes, contracts, and sales programs in collaboration with Sales and other internal teams.
• Develop and maintain strong customer relationships, promoting parts sales and ensuring high service levels.
• Work closely with branch leadership to set strategy, establish objectives, and plan long-term resource and inventory needs.
• Lead, coach, and develop the Parts and Warehouse team, ensuring proper staffing, training, performance management, and compliance.
• Champion safe work practices, support OHSE processes, and represent SMS Equipment at relevant industry events.

This position is classified as a Mid-Level Leader role in SMS Equipment’s competency framework, requiring demonstration of both core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence.)

What You Bring

The successful applicant will have 5-7 years of experience in parts, warehouse, or inventory-focused role, including prior supervisory experience. A background as a Parts Technician or similar hands-on parts/warehouse role is considered an asset.

Other key qualifications include:

• Strong knowledge of parts distribution, inventory systems, warehouse operations, and logistics.
• Experience improving operational processes, including cycle counts, stock strategies, and quality programs.
• Proven leadership skills with the ability to coach, mentor, and develop technical and warehouse teams.
• Excellent planning and organizational abilities, with strong time-management and prioritization skills.
• Good understanding of financial statements, managing expenses, budgeting, and preparing reports, projections, and cost estimates.
• Effective communicator with strong relationship-building skills and proficiency in parts systems, software, and safety compliance.

Pre-Employment

This position is safety sensitive and will require access to customer sites. Candidates may be required to complete:

• Drug and Alcohol Test
• Medical Questionnaire
• Criminal Record Check
• 5 Year Commercial Drivers Abstract

At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest, however only those selected for interview will be contacted.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plans and RRSP matching.