Configure, prepare and deploy to end users 60–80 workstation devices for end-user use
Perform standard system builds and basic configurations
Execute user data transfers from legacy devices to new systems (moderate time requirement, low complexity)
Onsite Installation
Deliver and install configured solutions and applications to user workstations
Validate full functionality of hardware, software, and connectivity
Provide basic end-user orientation if needed
Printer installation and driver install
Cable Management
Organize workstation cabling to ensure a clean, safe, and professional setup
Label and route cables appropriately
Maintain workspace standards across all installations
End-User Support (Tier 1)
Provide basic help desk services, including:
Troubleshooting and replacement of peripherals:
Keyboards
Mice
Monitors
Basic phone troubleshooting
Installation and setup of standard business applications:
Microsoft Office
Citrix
Use of Service Now ticketing system
Utilize the SNOW ticket solution to document and track and resolve ticket workload
Deliverables
Successfully deploy operational workstations (60–80 units)
Completed data transfers with minimal user disruption
Clean, organized workstation setups with proper cable management
Timely resolution of basic support requests
What you must have:
Experience with high-volume desktop/laptop deployments
Strong understanding of Active Directory administration (Tier 1 tasks)
Familiarity with Microsoft Office and Citrix installations
Basic troubleshooting skills for hardware and peripherals
Ability to efficiently execute repetitive technical tasks with attention to detail
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
IT Service Desk Support Technician • Vancouver, BC
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