IT Service Desk Support Technician

• Configure, prepare and deploy to end users 60–80 workstation devices for end-user use

• Perform standard system builds and basic configurations

• Execute user data transfers from legacy devices to new systems (moderate time requirement, low complexity)

Onsite Installation

• Deliver and install configured solutions and applications to user workstations

• Validate full functionality of hardware, software, and connectivity

• Provide basic end-user orientation if needed

• Printer installation and driver install

Cable Management

• Organize workstation cabling to ensure a clean, safe, and professional setup

• Label and route cables appropriately

• Maintain workspace standards across all installations

End-User Support (Tier 1)
Provide basic help desk services, including:

• Troubleshooting and replacement of peripherals:

  Keyboards

  Mice

  Monitors

• Basic phone troubleshooting

• Installation and setup of standard business applications:

  Microsoft Office

  Citrix

• Use of Service Now ticketing system

• Utilize the SNOW ticket solution to document and track and resolve ticket workload

Deliverables

• Successfully deploy operational workstations (60–80 units)

• Completed data transfers with minimal user disruption

• Clean, organized workstation setups with proper cable management

• Timely resolution of basic support requests

What you must have:

• Experience with high-volume desktop/laptop deployments

• Strong understanding of Active Directory administration (Tier 1 tasks)

• Familiarity with Microsoft Office and Citrix installations

• Basic troubleshooting skills for hardware and peripherals

• Ability to efficiently execute repetitive technical tasks with attention to detail

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.