Talent.com
Pathway Communications
Bilingual IT Support Specialist (ISP Service Desk)Pathway Communications • Montreal, Quebec, Canada
Bilingual IT Support Specialist (ISP Service Desk)

Bilingual IT Support Specialist (ISP Service Desk)

Pathway Communications • Montreal, Quebec, Canada
Il y a 4 jours
Salaire
18,00 $CA par heure
Type de contrat
  • Temps plein
  • Temporaire
Description de poste
Job Title: Bilingual IT Support Specialist (ISP / Service Desk)
Shift: On call 4-months contract with possibility of extension
Wage in CAD: 18$ an hour
Location: Montreal Onsite
Department: Information Technology
Reports To: Head Operations

Job Summary
We are seeking a Bilingual IT Support Specialist to provide first-level technical support to end users in a fast-paced environment. The role requires hands-on experience in ISP operations and service desk support with the ability to troubleshoot technical issues ensure timely resolution and deliver excellent customer service in both English and French.

Key Responsibilities
End User Support
  • Provide Level 1 & Level 2 technical support for hardware software and network-related issues
  • Respond to service requests via ticketing system email chat and other interaction channels
  • Troubleshoot desktops laptops printers mobile devices and user applications
  • Support users with account setup password resets and access issues
Service Desk Operations
  • Log track and resolve incidents and service requests within SLA timelines
  • Escalate unresolved issues to appropriate teams (Level 3 / Network / Infra)
  • Perform all aspects of customer service related to the products and services provided to our clients
  • Maintain accurate documentation of issues and resolutions in the service desk system
  • Attend to alerts/alarms from the monitoring tools
ISP & Network Support
  • Provide basic troubleshooting related to Internet connectivity routers modems and VPNs
  • Diagnose issues related to bandwidth latency outages and connectivity interruptions
  • Coordinate with network providers(carriers) and internal teams for issue resolution
  • Monitor and support ISP-related service performance and incidents
Customer Service & Communication
  • Deliver high-quality support in a professional and customer-focused manner
  • Communicate effectively with users in both supported languages
  • Provide clear instructions and updates on ticket status
Required Qualifications
  • Diploma or degree in Information Technology Computer Science or related field
  • 25 years of experience in IT support / service desk / helpdesk environment
  • Experience working with an Internet Service Provider (ISP) or supporting connectivity environments
  • Proven experience with ticketing tools (e.g. ServiceNow Zendesk Freshdesk OTRS etc.)
Technical Skills
  • Strong knowledge of:
    • Windows OS
    • MacOS (asset)
    • MS Office / Microsoft 365 / Outlook
    • Active Directory (user management permissions)
    • VPN remote desktop tools basic networking (TCP/IP DNS DHCP)
  • Familiarity with:
    • Network troubleshooting tools
    • Hardware diagnostics and setup
Language Requirements
  • Fluent in English and French written and verbal
  • Ability to provide user support in both languages is mandatory
Key Competencies
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to prioritize and manage multiple tickets
  • Customer-first mindset with high attention to detail
  • Ability to work independently and as part of a team
Preferred Qualifications
  • IT certifications (e.g. CompTIA A Network ITIL)
  • Experience in regulated or high-compliance environments
  • Exposure to remote support tools and hybrid work setups

Working Conditions
  • May require shift-based support or on-call rotation
  • Fast-paced SLA-driven environment

Required Experience:

Senior IC


Employment Type : Full-Time
Experience: years
Vacancy: 1
Créer une alerte emploi pour cette recherche

Bilingual IT Support Specialist (ISP Service Desk) • Montreal, Quebec, Canada

Offres similaires

Bilingual Digital Support Coordinator

Empire Lifesaint-esprit, qc, ca
Temps plein +2

Bilingual Digital Support Coordinator.Location: Anywhere in Canada, Remote/Hybrid.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $84,800.This TTC range i... Voir plus

 • Offre sponsorisée

Bilingual Specialist in IT Service Management

Canada Mortgage and Housing CorporationMontreal (administrative region), QC, CA
Temps plein

Step into a pivotal role at CMHC as a Bilingual Senior Specialist in IT Operations Monitoring & Service Insights.This hybrid position combines incident management with advanced monitoring technique... Voir plus

 • Offre sponsorisée

Bilingual Technical Support Specialist II

Husqvarna GroupMontreal (administrative region), QC, CA
Temps plein

A multinational power equipment company is seeking a Bilingual Technical Service Representative II in Montreal, Canada.This role involves providing technical support for outdoor power products, ass... Voir plus

 • Offre sponsorisée

Bilingual Technical Support Specialist

MEDFARMontreal (administrative region), QC, CA
Temps plein

Embark on a career as a Bilingual Technical Support Specialist, aiding clients in their use of MYLE software.Your role promises to impact client satisfaction through responsive assistance and solut... Voir plus

 • Offre sponsorisée

IT Service Desk Analyst II chez AutoCanada

AutoCanadaLaval (administrative region), QC, CA
Temps plein

Intégrez AutoCanada à Laval comme Analyste du Centre de Services TI II.Ce poste local implique un soutien technique de premier plan tout en étant sur site, sans option de télétravail.En tant qu'ana... Voir plus

 • Offre sponsorisée

IT Support Specialist Role in Montreal

MistplayMontreal (administrative region), QC, CA
Temps plein

Become an integral part of the IT team at Mistplay as an IT Support Specialist, responsible for enriching the employee experience in a 100% macOS environment.Lead Help Desk operations and enhance I... Voir plus

 • Offre sponsorisée

Bilingual Customer Support & Tech Specialist (EN/FR) Remote

Beyond HostingMontreal (administrative region), QC, CA
Télétravail
Temps plein

A leading e-commerce service provider in Canada is seeking a bilingual Customer Service Representative to handle support tickets, live chats, and phone calls in both English and French.Applicants s... Voir plus

 • Offre sponsorisée

Bilingual Tech Support Specialist for FlowFit

XTMMontreal (administrative region), QC, CA
Temps plein

A leading company in language technology is seeking an Application Support Specialist based in Greater Montreal.The role involves providing technical support, resolving issues, and collaborating wi... Voir plus

 • Offre sponsorisée

Customer Service Support Specialist (Bilingual)

Stanley Black & DeckerMontreal (administrative region), QC, CA
Temps plein

Become a vital part of our team as a Bilingual Customer Service Support Specialist.Engage with customers and distributors, ensuring seamless transaction processing and inquiry management in a remot... Voir plus

 • Offre sponsorisée

Bilingual IT Field Support Specialist

Tata Consultancy ServicesMontreal, Montreal (administrative region), CA
Temps plein

A global IT services provider is seeking a candidate proficient in both French and English for a role focused on supporting desktop and laptop systems.The ideal candidate will have advanced knowled... Voir plus

 • Offre sponsorisée

Remote Bilingual Customer & Tech Support Specialist

ConcentrixMontreal (administrative region), QC, CA
Télétravail
Temps plein

A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Voir plus

 • Offre sponsorisée

Montreal IT Site Lead - Bilingual Tech Support

Osmose CanadaMontreal (administrative region), QC, CA
Temps plein

A leading technology support firm in Montreal is looking for a bilingual Technical Support Specialist to provide excellent service to users across various platforms.The role involves troubleshootin... Voir plus

 • Offre sponsorisée

Bilingual Customer & Sales Support Specialist

HexoskinMontreal (administrative region), QC, CA
Temps plein +1

Bilingual Customer & Sales Support Specialist (English & Spanish).Hexoskin is the leader & pioneer in non-invasive sensors, software, data science & AI digital health solutions.Founded in 2006 in M... Voir plus

 • Offre sponsorisée

Bilingual IT Technician I — On‑Site Support & Growth

AltasciencesLaval (administrative region), QC, CA
Temps plein

A leading research company located in Laval is looking for an IT Technician I to provide first-level support to users in both French and English.Responsibilities include assisting users with variou... Voir plus

 • Offre sponsorisée

Remote Bilingual Tech Specialist, Integrated Products

Canon CanadaMontreal (administrative region), QC, CA
Télétravail
Temps plein

A leading electronics company is seeking a Bilingual Specialist for Integrated Products to resolve technical issues and provide support to service technicians.The role involves delivering second-le... Voir plus

 • Offre sponsorisée

Bilingual Customer Support Specialist for Small Businesses

CFIBMontreal (administrative region), QC, CA
Temps plein

Support small businesses effectively as a Bilingual Customer Support Specialist from home.Apply your skills in HR and customer service to enhance business operations.You will be the key point of co... Voir plus

 • Offre sponsorisée

Bilingual 401(k) Support Specialist (EN/SP) - Hybrid

Recruit Action inc.Laval
Temps plein +1

A leading recruitment agency is hiring Bilingual Customer Service Professionals for a hybrid role in Laval, Quebec.You'll support US retirement plan participants and handle various customer service... Voir plus

 • Offre sponsorisée

Technical Support & Customer Service Specialist - Fed IT

Fed ITmontréal, qc, ca
Temps plein +1

I’m Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements.I’m excited to present an opportunity with a leading Canadian immersive technology company, redefining the way aud... Voir plus

 • Offre sponsorisée

Bilingual IT Help Desk Technician (On-site)

AlteoMontreal (administrative region), QC, CA
Permanent

A technology services company is seeking a Help Desk Support Technician for a permanent position in Montreal.This role requires providing user support and troubleshooting for various computer appli... Voir plus

 • Offre sponsorisée

Analysis Group IT Support Specialist

Analysis GroupMontreal (administrative region), QC, CA
Temps plein

Become an IT Support Specialist at Analysis Group, delivering exceptional technical support while utilizing your bilingual skills in French and English.This Toronto-based role is pivotal for client... Voir plus