Truthfulness Fairness Value Loyalty
As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty.
We take care to deliver the right insurance solution every time so our customers can live confidently.
CONTACT CENTER - INSURANCE ADVISOR
Are you looking for a flexible, work from home opportunity? Our Contact Centre is hiring remote Contact Centre Insurance Representatives!
Our Insurance Advisors are responsible for proactively meeting customers' needs in a high volume contact center. In this ever-changing environment, we are looking for team members who are passionate about customer service, that like to have fun and celebrate their successes together.
Here is what a typical day looks like
- Manage incoming call queues and maintain low wait times
- Answer customer inquiries, striving for one touch resolution for the customers
- Optimize sales opportunities in each call, while prioritizing customers' needs
- Quickly access information from online databases to complete customers transactions
- Make outbound calls for customer policy renewals and account reviews
- Adapt your sales strategy based on the nature of your call, and customers priorities
The value you bring
- Level 1 General Insurance License required, must obtain Level 2 License within 90 days, employer paid and supported.
- Passionate about customer service
- 2-3 years in a sales or customer service
- Excellent phone etiquette
- Professional experience building rapport with customers
Preferred
- Call center experience
- Level 2 General Insurance License preferred - Level 1 required
- Previous Insurance experience preferred
- Adept in retrieving customer data efficiently
- Recent post-secondary and or vocational training
Location : Remote in Canada
Hours : Full Time - 37.5 hours / week
Salary Range : $48,000 - $60,000
Requisition : 81184
What if I don't meet every requirement?
If you're excited about the role but your experience doesn't check every box - we still encourage you to apply. You may be the right person for this role - or we might have another that suits you even better!
At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation, please reach out to us .
Note : Please review the Internal Application Policy on WestConnect
Tier1
Insurance Account Executive
As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. We take care to deliver the right insurance solution every time so our customers can live confidently. As an Insurance Broker you are responsible for meeting sales targets through quotes and by referri...
Senior Commercial Account Executive
Senior Commercial Account Executive. Senior Commercial Account Executive. Senior Commercial Account Executive. Senior Commercial Account Executive,. ...
Account Executive, Private Client Services
Account Executive, Private Client Services. Account Executive, Private Client Services. Westland Insurance Group Ltd has an exciting opportunity for an. You will be responsible for developing and maintaining strong relationships with high-net-worth individuals and key clients understanding their uni...
Commercial Account Executive
Minimum 3-5 years Commercial Lines experience with complex accounts and Insurance Broker Level 2 License. Westland Insurance Group Ltd has an exciting opportunity for a. Drive sales results by expanding existing insurance programs, increasing sales and cultivating new business opportunities. Develop...
Senior Insurance Broker
As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. We take care to deliver the right insurance solution every time so our customers can live confidently. CONTACT CENTER - INSURANCE ADVISOR. Are you looking for a flexible, work from home opportunity? Ou...
Executive Assistant
Altis Recruitment is grateful to partner with an organization within the Broader Public Sector to assist in the recruitment of an Executive Assistant for a 12-month contract with potential for extension. Provides high-level administrative support to the VP and Executive Director of Human Resources, ...
Outside Sales Associate
Our team consistently exceeds expectations, ensuring client satisfaction through exceptional sales acumen and unwavering dedication to customer service through Direct Sales. Engage in a dynamic blend of in-field and event-driven sales activities. ...
Entry Level Sales & Customer Service Representative
Sales & Customer Service Representative. Sales & Customer Service Representative. Sales & Customer Service Representative will be trained to:. Required skills and qualifications of the Sales & Customer Service Representative:. ...
Industrial Account Manager - East Alberta
Our Core Values Seek Understanding – Ask, listen, absorb Growth Mindset – Always looking to develop Initiative – Take the first step, go beyond Grit – Perseverance through determination Courage – Try what scares you, trust those around you, say what matters Elevate Others – Create heroes in those ar...
Executive Assistant, Operations (Part-time, 4 days/week)
Reporting to the chief operating officer (COO) and supporting the director of information technology, the executive assistant provides administrative support to the operations department and the committees that support the department in a well-organized and timely manner. The executive assistant wil...