Jr. Software Support (Vancouver Island residents ONLY)

All successful candidates are required to reside within commuting distance of our Langford / Victoria office location.

Plexxis does not offer remote work opportunities.

Salary Range :   $62,500 - $82,500

Purpose :

A professional customer facing position, the Support Specialist is accountable for resolving customer software-related questions in a timely, efficient and friendly manner.  This position has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of Plexxis solutions.

Shift start times may vary depending on company needs / requirements

Duties & Responsibilities :

• Learn and be conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) system
• Be proactive in recognizing and efficiently resolving issues
• As required, diagnose and trouble-shoot issues post implementation software questions & issues
• Log all Service Desk issues
• Identify and escalate situations requiring urgent attention
• Successfully interact with customers - offering support, training and presentations
• Proactively reach out to customers for provision of support via telephone and email
• As “voice-of-the-customer”, communicate customer recommendations and concerns to the Project Manager & Account Manager Team leaders and the Programming Coordinator

Knowledge & Experience :

Other Skills & Qualifications : (are a plus but not required)

What's it like working at Plexxis?

The dress is casual, but our commitment to quality is not. At Plexxis, the working environment is a social one - built on mutual respect and collaboration. We are a team of extremely hard-working individuals who have a steadfast dedication to delivering amazing results to our clients. As such, we make it a point to provide each of our employees with the tools needed to do their job well, including :

Our team genuinely appreciates each other and there is an authentic camaraderie and support network.

About Plexxis Software :

The Plexxis Drywall Enterprise Resource Planning (ERP) software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications and accounting solutions into a single, sophisticated - yet simple system.

Since 1999, our sole focus has been dedicated to the wall and ceiling trade – a focus that has brought together an extraordinary wealth of knowledge, experience and expertise. From technology engineers, trainers and consultants, we have assembled the “right” people, the “right” product and the “right” service to deliver solutions unmatched in quality and customer focus.

Are you the perfect fit?  Do you wish to;

Growth.  Learning.  Opportunity.