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Application Support AnalystAffinity • New Westminster, BC, CA
Application Support Analyst

Application Support Analyst

Affinity • New Westminster, BC, CA
Il y a 1 jour
Type de contrat
  • Temporaire
Description de poste
Application Support Analyst Client: Metro Vancouver’s regional transportation authority Duration: 6-month contract (Possible extension/Conversion to perm) Location: New West- Hybrid 2-3 days a week with Wednesday being mandatory Overview We are seeking an experienced Application Support Analyst to join a fast-paced internal technology team on a 6-month contract basis. This is a Tier 2 support role focused on operational support and application issue resolution for internal business users across the organization. This is not a Service Desk position. The successful candidate will work closely with internal stakeholders, including senior leadership and executive-level users, providing high-quality technical support and troubleshooting across Microsoft collaboration and productivity platforms. The role will consist of approximately 80% operational support and ticket management, with 20% focused on troubleshooting and resolving application bugs and issues. Responsibilities - Provide Tier 2 application support to internal users across the organization - Manage and respond to incoming support tickets within established SLAs - Troubleshoot and resolve application-related issues and escalations - Support Microsoft 365 technologies including Teams, SharePoint, and OneDrive - Assist with Power Platform support, including basic troubleshooting and user support - Investigate recurring issues and collaborate with technical teams on bug fixes and resolutions - Communicate effectively with stakeholders at all levels, including senior leadership and C-level executives - Document issues, resolutions, and support processes as required - Work collaboratively with internal IT and application teams to ensure smooth day-to-day operations Required Skills & Experience - Previous experience in an Application Support or Tier 2 Support role - Strong experience supporting Microsoft 365 technologies, specifically: - Microsoft Teams - SharePoint - OneDrive - Experience working within a ticketing queue / incident management environment - Exposure to Microsoft Power Platform support - Strong troubleshooting and problem-solving skills - Excellent verbal and written communication skills - Comfortable supporting executive and senior-level stakeholders - Ability to prioritize and manage multiple support requests in a fast-paced environment Nice to Have - Experience supporting enterprise applications in a corporate environment - Familiarity with ITIL processes or service management best practices - Previous experience in a Microsoft-centric environment (“MS Shop”)
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Application Support Analyst • New Westminster, BC, CA

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