Claims Administrator

Looking for a company with over 50 years of success and no signs of slowing down? If so, Morguard may be the perfect place for you. As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future. Our Purpose At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us. Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate. Putting Our Purpose into Action We support our people by offering: - Access to experienced subject matter experts who provide mentorship and hands‑on learning. - A wide range of career opportunities across the organization. - A comprehensive, competitive benefits program that promotes health and wellness. Where You’ll Add Value The Administrator, Claims is accountable to the Senior Manager, Claims for timely and accurate administration of insurance claims to ensure that company’s insurance related risks are identified effectively and proactively during the claims process and brought to the attention of the Risk Management group. How You’ll Make a Difference 1. Documentation & Knowledge Management Creates spreadsheets, pivot tables, and metrics reports; sets-up and maintains systems for specific reporting and knowledge (such as filing of electronic Environmental & Claims reports/documentation, US & Canadian monthly trending reporting); may be required to update web-sites and other virtual portals; performs data search in open or exclusive sources, coordinates directly with property managers/Security to provide leases, contracts and surveillance footage. 2. Data & Platform Maintenance Performs various data input activities with the use of company’s systems, platforms and software specific to the function to ensure that data integrity is maintained and company’s policies and procedures for such activities are adhered to (e.g. lease documentation, insurance certificates, insurance policy info, contacts & property info, claim details); Populating policy information on all incidents reports. 3. Environmental Claims Administration Performs, coding and de-committing of invoices, prepares Purchase Orders, Contracts, Payment Vouchers, Payment packages and liaises with Accounts Payables, where required, to ensure that payments are entered in the system in accordance with the company’s guidelines and processed timely to avoid financial penalties; may manage and reconcile impress account(s); verifies documentation packages to be processed by accounts payable on all Environmental financial matters. Updates and tracks Environmental financial to our claims system. To provides assistance with annual Environmental accruals. 4. Financial Prepares Claims cheque memo’s, assist with sending invoices and requesting reimbursement from insurer on Environmental Claim payments. Tracking financials of all environmental claims over the self insured retention. Tracking of all Environmental PO’s & invoices on master file. Email invoices to US/third party for payment. Tracks and sends reimbursement cheques to proper contact. 5. Insurance Claims Administration Review, and code for processing all claim payments on a timely basis and ensure that all payments are accurately entered into the claims system. Triage incoming incident reports for submission. Tracks financial settlement of claims both below and above established deductibles, and assist with the 1228 account reconciliation on quarterly basis. Any other job related duties and/or projects that may be assigned. The Expertise You’ll Bring - Excellent command of the English language with particular attention to grammar and spelling - Intermediate to advanced practical knowledge of MS Office Applications - Solid knowledge of Adobe Acrobat - PowerBI Core Competencies - Excellent interpersonal skills - Strong communication skills both verbal and written - Strong time management and organizational skills - Ability to prioritize and maintain focus - Ability to adapt to changing plans and priorities - Ability to work independently - Ability to handle confidential information - Result and service oriented - Strong financial data skills - Proven proofreading skills - Attention to detail - Strong analytical and problem solving skills. Why You’ll Love Working at Morguard At Morguard, we’re committed to creating an environment where our people can thrive. Here’s what you can expect when you join our team: - A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety. - Meaningful opportunities for professional growth and development. - Exposure to a diverse portfolio of real estate assets across North America. - A competitive compensation and benefits package designed to support you and your family. - Support for work–life balance, along with accessible employment practices that meet AODA requirements. Inclusive by Nature Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact. Commitment to Accessibility Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you. Please contact Human Resources at (905) 281-3800.