General Manager

Crew HR is seeking a GENERAL MANAGER- Night Operations for our client, Gibbons Whistler. GENERAL MANAGER – NIGHT OPERATIONS - Are you a high-performance hospitality leader who thrives on building teams, driving revenue, and creating unforgettable guest experiences? - Do you bring both strategic discipline and leadership presence to every room you walk into? - Are you the kind of leader who develops future leaders, not just manages shifts? - Do you love turning vision into systems, systems into results, and results into lasting success? - Can you balance the energy of nightlife with the precision of running a serious business? - Are you ready to take ownership of a venue’s culture, profitability, programming, and performance? ABOUT GIBBONS WHISTLER Since 1979, Gibbons Whistler has been the backbone of Whistler hospitality, creating unforgettable experiences and making people happy. From legendary après-ski energy at The Longhorn Saloon to world-class food and adventure offerings, we bring people together through memorable moments. We are a culture-first company, rooted in our Core Values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence. Every decision, every interaction, every initiative is guided by these principles. The Business Leader, Night Operations is the architect of performance for their venue, responsible for culture, profitability, programming, leadership development, and the complete guest journey. THIS IS FOR YOU IF: - You are a high-accountability leader who takes full ownership of results and performance - You naturally develop people, building strong leadership benches and elevating talent around you - You stay calm, focused, and decisive under pressure, especially in high-energy environments - You think beyond the moment and operate with a 1–2 year strategic mindset - You are equally comfortable with people leadership and financial performance - You prefer building systems and sustainable success, rather than being the center of attention - You instinctively separate business leadership from personal indulgence, maintaining professionalism and discipline - You thrive in environments where standards are high and accountability is clear - You want to build something meaningful, not just run shifts IN THE ROLE, YOU WILL BE: - Building and developing a strong leadership bench including Shift Leads, Captains, and Entertainment Managers - Creating a culture of accountability by developing A Players and increasing overall talent density - Leading structured daily, weekly, monthly, and quarterly operational rhythms - Conducting consistent 1:1s and performance reviews with clear growth roadmaps for team members - Recognizing and elevating top performers while coaching emerging leaders - Owning the complete guest journey, from first impression to long-term loyalty - Ensuring every guest experience reflects the standards and energy of the Gibbons brand - Delivering revenue and profitability targets while maintaining disciplined labour and cost controls - Owning venue P&L performance and continuously improving margins and operational efficiency - Optimizing scheduling, pricing, and venue offerings alongside centralized financial partners - Ensuring strong inventory discipline and cost awareness across the team - Making thoughtful, data-informed decisions that strengthen the long-term health of the business - Developing and executing strong 7-day and 52-week programming strategies - Building meaningful relationships with partners, community stakeholders, and resort collaborators - Aligning programming and partnerships with brand positioning and profitability goals EXPERIENCE REQUIRED - 5+ years of progressive hospitality leadership experience, ideally in a resort setting - Proven ownership of P&L performance and financial improvement - Experience operating in high-volume or multi-unit environments - Demonstrated success developing leaders and promoting from within - Comfort working within KPI-driven environments - Eligible to work in Canada - Existing housing in Whistler is a bonus; however temporary housing can be arranged SALARY RANGE: $65,000 – $80,000 annual salary + bonus based on experience and qualification THE BENEFITS - Grow your career within one of Canada’s most iconic mountain towns, with clear pathways to General Manager roles - Enjoy exclusive discounts and perks: 50% off food & beverage at all Gibbons venues, 20% off The Adventure Group for you and your loved ones, 20% off stays at The Adara Hotel and Gibbons Life Condos, and 20% off at The Spa at Whistler plus generous a wellness stipend to support your health and recovery - Collaborate with a team that genuinely supports one another, where mentorship, trust, and culture drive every shift - Work in an immersive, high-energy environment steps from the mountains, blending culinary creativity with adventure and lifestyle - A company that truly takes “Have Fun” seriously, creating memorable moments for your team and our guests - Exclusive partner discounts at local Whistler businesses, enjoy the perks of the community you serve - Flexible schedules and a supportive team culture, balance work, life, and fun - Access to community events and staff appreciation nights, celebrate wins and connect with your peers If you’re ready to jump in and keep the legend alive, we want to hear from you. At Gibbons Whistler, fostering diversity, equity, and inclusion is essential to living our core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives—and we make people happy.