Systems Specialist

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

If you’re a self-motivated and detailed oriented individual seeking work-life balance and a team-oriented culture – YOU can be our next Systems Specialist as a part of our Employee Benefits & Group Retirement Division.

Position Summary:

The Team Lead will support and guide the Employee Benefits team through onboarding, training and ensure consistency and accuracy when completing transactions. The Team Lead will also ensure that employees are up to date with current procedures, processes, and best practices by providing ongoing training and refreshers. In addition, the Team Lead will also conduct auditing reports to ensure data accuracy.

Responsibilities:

Team Development

• Provide onboarding, support and training for Client Service Representatives, Analysts and Client Coordinators as needed
• Deliver ongoing refresher training for existing employees
• Maintain strict confidentiality regarding all corporate and employee issues
• Work with employees to improve performance or work through performance issues relating to EPIC & HUB systems
• Auditing of accounts
• Reporting
• Systems changes related to commissions
• Sharing and reinforcing the corporate vision with colleagues
• Lead team members by example

Operational

• Act as the day-to-day “go-to” person for inquiries on technical and/or training issues
• Maintain positive employee relationships
• Handle complaints appropriately (includes knowing when to escalate the complaint to the next level of management)
• Contribute to the organization and efficiency of the office
• Encourage and support employees through corporate initiatives
• Continue to provide support to maintain pulse of the business
• Be current with new training and systems procedures
• Maintain a good technical understanding of coverages and products
• Be a change Champion within the team to embed new processes

Additional Responsibilities

• Special projects as needed
• Other duties and responsibilities as assigned by Manager

Skills, Characteristics & Qualifications

• Training experience
• Experience in the Employee Benefits & Retirement Industry as asset
• Intermediate level of CRM/EPIC knowledge
• Exceptional customer service skills
• Excellent communication skills (written and verbal)
• A responsible attitude
• Ability to prioritize work
• Good at planning ahead
• Remaining calm under pressure
• Decision-making abilities
• Excellent time management
• Ability to have authority but tactful with it
• Accurate record keeping

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

• Competitive compensation
• Company matching RRSP contributions
• Tuition financing and career-related training and development
• Customizable flexible benefits options for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative and team-oriented environment
• Ongoing personal and career development

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us/apply now.

Our Culture Starts with You

• We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
• We want you to be INNOVATIVE and open to sharing your ideas
• You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
• You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
• You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our !

Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel Required

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.