We are looking for a technically sharp and client-focused Client Support Lead to own the post-sales technical relationship with our enterprise this role you will lead a small team of two Support Specialists providing mentorship workload guidance and technical escalation support while remaining highly hands-on yourself. You will be the bridge between our clients and our engineering teams ensuring rapid resolution of complex issues across our distributed cloud-native platform. This role demands both deep technical ability and the communication skills to translate complexity into clarity for customers and stakeholders alike.
Qualifications :
Team Leadership
Client & Escalation Management
Technical Investigation & Debugging
Infrastructure & Environment Support
Process & Tooling
Additional Information :
Environment / Tech Stack:
Languages & Frameworks: C#/.NET (ServiceStack) REST APIs
Databases & Storage: MongoDB SQL Server Redis RDS/DocumentDB S3
Messaging & Queues: RabbitMQ
Cloud & Infrastructure: AWS (EC2 ECS EKS) Linux Windows
Monitoring & Observability: CloudWatch Grafana Prometheus
Collaboration & Tools: Jira Confluence GitHub Postman cURL
Benefits
Comprehensive Group Insurance including medical dental and online telemedicine support via Dialogue
RRSP Matching Program plan for your financial future with company contributions
Wellness Allowance support for personal well-being (gym sports mental health etc.)
Team Activities & Events regular social and team-building opportunities
Office in Montreals Old Port a vibrant and inspiring workspace in the heart of downtown
Remote Work :
Yes
Employment Type :
Full-time
Client Support Lead • Montreal, Quebec, Canada
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