Avionics Component Service Shop Technician

Position at Skyservice Business Aviation SKYSERVICE BUSINESS AVIATIONSkyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. Get to know us: YOUR FUTURE AT SKYSERVICE: Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our clients. We focus on excellence and are committed to support and develop our teams! SUMMARY OF RESPONSBILITIES:

• Serve as the primary point of contact for customers regarding avionics work orders and service updates;
• Provide timely and professional responses to customer inquiries, ensuring high levels of satisfaction.
• Coordinate with internal departments to relay customer requirements and feedback;
• Ensure smooth communication between internal teams and customers, accurate documentation, and timely execution of shop activities.
• Manage and track all incoming and ongoing work orders within the avionics shop;
• Ensure accurate documentation, prioritization, and scheduling of tasks in coordination with technicians and supervisors, monitor progress and update stakeholders on job status and completion timelines;
• Lead the development and implementation of a SharePoint-based tracking system to enhance shop efficiency and transparency;
• Identify opportunities to streamline administrative and operational processes;
• Train team members on new tools and ensure consistent usage and data integrity;
• Assist with inventory tracking and procurement coordination as needed;
• Support compliance with regulatory and safety standards through proper documentation and reporting;
• Maintain accurate records of parts, labor, and service reports;
• Support data entry of production paperwork and ensure that any errors and omissions are brought to the attention of the work package leader for correction;
• Submit onboarding documentation for new employees and contractors - including submission of change requests to IT for any necessary Skytrack setups;
• Coordinate in-house/ out-of-base training (Including travel arrangements, bookings, preparing training packages and contracts); Act as a backup for the SMS/Training/H&S group when needed;
• Coordinate meetings, take minutes, prepare documentation for daily/weekly/monthly reports, verify expense reports, process invoices to appropriate agencies, maintain employee database etc.
• Update and maintain department employee files;
• Order office supplies and uniforms;
• Other related duties as assigned.

QUALIFICATIONS AND SKILLS REQUIRED:

• Post-secondary education in a related field;
• A minimum of three (3) years of administrative experience in an administrative or coordination role, preferably in aviation or a technical environment;
• Proficient in the use of Microsoft Office Suite, especially SarePoint and Excel);
• Strong organizational and multitasking skills;
• Excellent communication and interpersonal abilities;
• Familiarity with SkyTrack or similar maintenance tracking systems is an asset;
• Proactive and detail oriented;
• Comfortable working in a fast-paced, team-oriented environment;
• Adaptable to evolving responsibilities and technologies.

Benefits: Our perks and benefits include but are not limited to: · Hybrid working arrangements · Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans· Employee assistant program · Group retirement savings plan with company matching contribution· Paid time off including sick days and personal days· Employee Referral Program· Service Awards