Customer Solutions Specialist

A day in a life of a Customer Solutions Specialist:

Customer Engagement & Sales

Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email. Interview customers to understand their financial and personal needs to match them with the appropriate financial, leasing, and/or service product solution. Transparently communicate lease and credit terms and conditions and educate customers on credit-building opportunities. Maximize sales of goeasy’s financial services and home goods through methods such as cross-selling.

Account Management & Collections

Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts. Perform administrative duties and secure all required information to fulfill customer contracts for products and services, including evaluating applicant’s financial status and ability to repay. Conduct collection activities on financial services and products while maintaining empathy and professionalism. Build long term customer relationships to create trust and increase customer retention. Follow up with customers on missed payments and negotiate repayment terms where applicable.

Retail Operations

Uphold merchandising standards including assisting with showroom set up, pricing and promotion changes, as well as manage and track inventory. Maintain a clean, organized, customer-ready environment. Assemble and disassemble electronics and home furnishings as needed. Coordinate delivery paperwork and ensure accurate documentation for lease and finance applications. Perform out-of-store duties such as assistance with delivering merchandise, collection activities, and administrative duties. Perform other duties as assigned by management.

What we are looking for:

Proven communication and interpersonal skills with a passion for helping others. Sales-oriented mindset with the ability to meet targets and drive results. Experience in a customer-facing environment (retail, finance, or leasing preferred). Strong multitasking abilities and attention to detail. Availability to work a variety of shifts within store operating hours (10am-7pm Mondays to Saturdays). Assist in physical tasks such as moving and arranging merchandise (ability to lift 50+ pounds is considered an asset). Comfortable with sales calls, collections, and having difficult customer conversations. Must be legally eligible to work in Canada and able to pass background checks (criminal, employment, and credit). Having a driver’s licence would be considered an asset. Why work with us?

Leverage our RRSP match and Employee Share Purchase Plan programs. Employee discounts on furniture, electronics, and appliances. Access 24/7 healthcare with Virtual Doctor Appointments. Personalize your benefits with a customizable package including options for 100% coverage. Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days. For a complete picture of total rewards, please click here. We are offering $19.00-$22.00/hour CAD for this role, plus the opportunity to earn monthly bonuses. We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role. At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success. Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

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