Business Analyst - Salesforce

Description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current Work Authorization is required for all openings.

The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

How You’ll Make an Impact:

As a Business Analyst for Fidelity Canada within the IS Department, you will be assigned cross organizational projects/Stories and responsible for business requirements elicitation, analysis, and documentation. You will assist with the project scope estimation, planning, requirements phasing/prioritization and weigh in on the preferred methodological approach. You will act as the intermediary and liaison between the business units and IS teams, translating business and technical (system) requirements accordingly.

Additionally, you will support the Development and QA teams through the design and testing phases of the requirements as well as coordinating Business Readiness activities for the business where applicable.

• Business Analysis Planning & Monitoring
• Elicitation, Collaboration, Analysis & Design
• Consultation, Business Support & Readiness Testing

What We Are Looking For:

• Completed College degree (3-year program) or equivalent work experience
• 1+ years of related Business Analyst experience within the financial industry
• Salesforce or similar CRM software experience is an asset
• Working within an Agile framework/on a Scrum team is an asset
• IIBA or Business Analysis certification, CSM & CSPO is an asset
  

The Expertise You Bring:

• Experience working with the Software Development Lifecycle (SDLC) analyzing requirements, liaising with business and technical stakeholders, leading requirement elicitation working sessions and developing and presenting recommendations / solutions to business partners and senior management.
• Familiarity with BABOK methodology and Business Analysis Best Practices.
• Superior communication skills, both oral and written.
• Strong analytical skills.
• You self-manage, govern your time accordingly and are a skilled multitasker. You are comfortable conducting meetings and display strong interpersonal skills that will facilitate working with sponsors, business stakeholders, Development and QA (testing) in order to be successful in this role

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary: A competitive annual range of $60,000 to $100,000 CAD based on your experience and qualifications.
• Performance Bonus: Eligible for a discretionary bonus that rewards your contributions and results.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.