Executive Director, Hospitality and Conferences

Executive Director, Hospitality and Conferences Banff Centre exists to inspire artists and leaders to make their unique contribution to society and aspires to be the global leader in arts, culture, and creativity. Founded in 1933 and located in Banff National Park, on Treaty 7 land, Banff Centre’s history is comprised of the stories of some of the most iconic and outstanding artists and leaders from Canada and around the world who have helped forge the Canadian cultural identity.

In January 2009, Alberta’s Minister of Advanced Education and Technology confirmed a mandate for Banff Centre as a specialized Arts and Culture Institution providing non‑parchment, post‑secondary education programs in the arts and creativity, as well as in leadership development, mountain culture, and the environment. As Canada’s leading post‑graduate arts institution, Banff Centre offers intensive training and career development programs for emerging and established artists across all artistic disciplines, including opera, music, dance, film and media, mountain culture, visual arts, and Indigenous arts. As a champion of arts and creativity, Banff Centre Leadership programs prepare and empower leaders from a wide range of sectors to make an impact in a rapidly shifting world. Its programs integrate the power of the arts, the wisdom of Indigenous practice, and the extraordinary beauty of Banff National Park. Programs in the cultural, Indigenous, and corporate sectors connect participants with others who share their commitment to positive change in cultural institutions, Indigenous communities, businesses, nonprofit organizations, and government.

The Role: Executive Director, Hospitality and Conferences The Executive Director, Hospitality & Conferences provides strategic and operational leadership for all hospitality, accommodations, food & beverage, Sally Borden Recreation Facilities and conference services across the organization. This role ensures exceptional guest experiences, strong financial performance, and seamless service delivery for a wide range of clients, delegates, and visitors.

The Executive Director leads high‑performing teams responsible for hotel operations, culinary and dining services, event planning, conference management and a recreation facility ensuring alignment with organizational culture, brand standards, and revenue objectives.

Roles and Responsibilities Strategic Leadership & Business Development

Develop and execute a comprehensive hospitality and conference strategy that enhances guest satisfaction, strengthens the organization’s brand, and supports revenue growth.

Lead long‑term planning for hospitality, culinary, and conference operations, including service innovation, market positioning, and competitive benchmarking.

Identify new business opportunities, partnerships, and service enhancements to attract clients and expand market reach.

Advise senior leadership on industry trends, guest expectations, and opportunities to elevate the organization’s hospitality profile.

Hospitality & Accommodation Operations

Provide oversight of lodging operations, ensuring alignment with organizational standards and accountability for service excellence, cleanliness, and efficiency.

Establish and maintain high standards for guest experience, safety, accessibility, and cultural sensitivity.

Provide executive oversight of guest operations, setting standards and accountability to ensure a consistently high‑quality guest experience. Implement service excellence frameworks and continuous improvement processes to enhance guest satisfaction scores.

Food and Beverage Leadership

Guide the strategic direction of culinary and dining operations, including restaurants, conference catering, lounges, and special events.

Ensure food quality, service standards, and guest experience align with organizational values and brand expectations.

Set the strategic direction for food and beverage operations, ensuring alignment with financial goals, brand standards, and sustainability commitments. Support the recruitment and development of culinary and front‑of‑house teams, fostering a culture of hospitality and professionalism.

Conference & Event Management

Set the strategic direction for conferences and events, ensuring alignment with organizational goals, client expectations, and brand standards. Provide strategic leadership to event planning through senior leaders, ensuring accountability for client experience, service quality, and execution excellence. Work closely with operational departments to align resources, staffing, and service standards for all events.

Establish best practices for event forecasting, space utilization, client management, and post‑event evaluation.

Financial & Operational Management

Develop and manage operating and capital budgets for hospitality, food & beverage, and conference portfolios.

Ensure financial sustainability through revenue management strategies, cost controls, and operational efficiencies.

Monitor performance metrics, guest feedback, and market data to inform decision‑making and support continuous improvement.

Oversee contracts, vendor relationships, and procurement processes for hospitality and conference services.

Team Leadership & Culture

Lead, mentor, and support a diverse team of directors, managers, supervisors, culinary staff, hospitality workers, and event professionals.

Foster a culture of service excellence, accountability, and teamwork grounded in respect and organizational values.

Support workforce development, training, talent management, and succession planning across all hospitality functions.

Ensure compliance with workplace standards, labour agreements, health and safety requirements, and service policies.

Stakeholder Engagement

Serve as a senior ambassador for hospitality and conference services, maintaining strong relationships with internal partners, external clients, vendors, and community stakeholders.

Collaborate across departments to support organizational programs, residencies, events, and guest services.

Represent the organization on industry committees, networks, and partnerships where relevant.

Team Empowerment and Oversight

Provide strong, values‑based leadership to a diverse team of technical, professional, and management staff.

Foster a culture of safety, accountability, continuous improvement, and service excellence.

Support workforce development, succession planning, and ongoing training to maintain high professional standards.

Build collaborative relationships across departments to ensure seamless coordination of facilities activities.

Recruit, lead, motivate, and mentor a diverse staff and set clear performance accountability measures.

Influence and inspire others to act in an energetic, committed fashion in pursuit of a positive organizational culture.

Ensure that the necessary policies, systems, safety responsibilities, and procedures are in place and regularly reviewed for effectiveness.

Establish and guide revenue and expense budgets, providing analysis, oversight, and administrative rigor to all areas of the division.

Guide a regular process of staff review and evaluation that ensures the highest ethical standards in all division activities.

Collaborate with Vice President, Talent, and Culture and the President & CEO to ensure the necessary organizational structure, are in place and regularly reviewed for effectiveness and to recruit and develop succession planning for key positions as needed.

Embrace other team empowerment and oversight responsibilities as needed.

Implement strategies for attracting, retaining, and developing top talent within the organization, ensuring a capable, diverse, motivated, and productive work environment.

Committed to leading a healthy work and learning environment free of harassment.

Cross‑Functional Collaboration

Foster collaboration between different departments to ensure smooth communication and efficient workflows, ultimately leading to improved overall performance.

Identify opportunities for improving Hospitality and Conference processes, enhancing efficiency, reducing costs, and increasing productivity across the organization.

Risk Management

Identify potential brand and reputational risks and develop strategies to mitigate them, ensuring compliance with regulations and industry standards.

Change Management

Lead organizational changes, restructures, process reengineering efforts, ensuring seamless transitions, and maintaining operational continuity for the Hospitality and Conferences team.

Resource Management

Oversee resource allocation, including budgeting, staffing, and allocation of assets, to achieve optimal utilization and meet strategic goals.

Budget Management: Development budgets and forecasts as per established deadlines while meeting targets, managing the budget for marketing and communication activities, ensuring resources are allocated effectively to achieve desired outcomes.

Inclusion, Diversity, Equity and Access

Support the development and implementation of strategies to promote inclusion, diversity, equity, and access across Banff Centre.

Support team members participating in training session to educate on unconscious bias, cultural competency, and other diversity‑related development processes.

Conduct and support assessments of workplace accessibility for employees, participants and guests with disabilities and determine and implement improvements as required.

Ensure work environment is welcoming and progressive for members of diverse and Indigenous Communities.

Design, implement and monitor Truth and Reconciliation Calls to Actions where appropriate.

Other

Other related duties as may be assigned.

Qualifications and Educational Requirements

Bachelor’s degree in Hospitality Management, Business Administration, Event Management, or related field; master’s degree is an asset.

10+ years of progressive leadership in hospitality, hotel operations, food & beverage management, or conference services in a complex environment.

Demonstrated success leading large teams, managing multi‑unit operations, and delivering outstanding guest experiences.

Strong financial acumen with experience managing budgets, forecasting, and revenue strategies.

Exceptional leadership, communication, stakeholder engagement, and problem‑solving skills.

Proven ability to innovate and maintain high operational standards under dynamic conditions.

Express Your Enthusiasm Banff Centre offers a comprehensive compensation package with a competitive and equitable salary, professional development opportunities, and subsidized fitness membership, among other benefits. The Banff Centre offers extended health and dental insurance, life insurance, vacation time, and participation in an employer‑matched pension plan. The quality of life in Banff and surrounding communities is simply extraordinary.

Application Process We are accepting cover letters and tailored resumes for the Executive Director, Hospitality and Conferences until May 13, 2026. Candidates offered a position with Banff Centre in this capacity will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.

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