Consultant, ServiceNow Business Systems Analyst

• Requirements Analysis & Stakeholder Collaboration Work closely with business stakeholders, product owners, and technology teams to gather, analyze, and document business requirements. Apply structured analysis to assess current-state processes and support future-state solutions across ServiceNow capabilities.* ServiceNow Platform Delivery Support delivery across ServiceNow modules (e.g., ITSM, Request Management, CMDB, and other platform capabilities) by translating requirements into clear user stories and acceptance criteria. Participate in backlog refinement, sprint planning, and delivery activities within Agile teams.* Agile Delivery & SDLC Participation Collaborate with development and QA teams to support end-to-end delivery, including requirements clarification, testing coordination, and release readiness. Ensure alignment with Agile practices and enterprise delivery frameworks.

Data & Process Awareness Contribute to data quality, reporting, and process optimization initiatives by supporting accurate documentation, data flow understanding, and continuous improvement of ServiceNow processes. Exposure to asset management, CMDB, or governance practices is considered an asset.* Cross-Functional Collaboration Partner with multiple lines of business and technology teams to manage dependencies, remove blockers, and ensure alignment across initiatives. Support communication and coordination in a matrixed environment.* Continuous Improvement Mindset Identify opportunities to enhance processes, improve user experience, and drive efficiency within ServiceNow workflows. Contribute ideas and insights to strengthen platform capabilities and team effectiveness.* You can demonstrate 3+ years of experience working as a Business Systems Analyst supporting ServiceNow or similar enterprise platforms. You bring experience working in Agile environments and are comfortable collaborating with cross-functional teams to deliver business solutions. You are comfortable translating business requirements into user stories and supporting delivery through development, testing, and release. You have a strong understanding of ServiceNow platform concepts and exposure to modules such as ITSM, Request Management, or CMDB. Exposure to IT Asset Management (SAM / HAM) is considered an asset but not required.* You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.* You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.* You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.* You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.* Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program\*, defined benefit pension plan\*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com* CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values : Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #J-18808-Ljbffr