Applications Analyst – Faxing Focus (Full-Time)

Job Summary The Applications Analyst performs a variety of duties related to the implementation, development, and day‑to‑day support of "department specific" packaged software and custom computer applications at St. Joseph’s Health Centre Guelph. This includes responsibility for the efficient design, scripting, testing and maintenance of moderately complex "department specific" applications and liaison with end users to analyze requirements, identify and investigate potential solutions, assess feasibility of solutions considering available technology, budget, and end user requirements and recommend solutions. The Application Analyst will learn and support a variety of applications across multiple computer platforms, make recommendations for future enhancements, and investigate/correct problems to optimize application use and improve business processes. The Application Analyst will work with users to understand data access/report requests and documents to develop queries and reports and will serve as a liaison between user departments and Information Technology professionals to support and implement changes.

Key Accountabilities

Primary contact and coordination point for issue resolution in relation to the supported "department specific" applications; responsible for engaging with the application vendors for support, upgrades, and escalation issues.

Participate as a co-chair of selected Application Support teams where necessary for select applications, consisting of end users, members from the Digital Solutions team, and vendors.

Support various Information Technology and Hospital project initiatives; provides data and configuration changes, system testing, prepares documentation of change specifications and participates in go‑live support.

Creates and maintains documentation on "department specific" applications and troubleshoots application issues, including changes in scripting, the creation of functional design documents, and other relevant documents for end users.

Reviews and discusses business problems with end users, developing flow charts and functional specifications to translate business requirements into technical requirements.

Performs "end user" data review and analysis to develop new and improve existing medium‑complexity reports.

Provides technical guidance for evaluation of software applications primarily departmental.

Analyzes and reviews enhancements for compatibility, adherence to operating guidelines, and performs integration testing.

Analyzes system capacity and modifies procedures to solve problems with applications ensuring that applications and information systems offer the highest possible reliability and performance.

Provides technical expertise and assistance in re‑configuring, testing and developing, installing, tuning, upgrading and maintaining "department specific" applications.

Prepares and presents status reports and ad‑hoc reports, creates test plans, analyzes test cases, identifies issues and escalates them to appropriate teams and assists management in the interpretation of available information.

Contributes to a transparent culture of client and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by SJHC.

Promotes an environment that encourages and supports change using change leadership theory.

Qualifications & Experience

Bachelor’s degree in Computer Science, Engineering, Business, or relevant clinical field.

Three to five years recent related experience supporting packaged software and custom developed applications (preferably in a healthcare environment).

Demonstrated skill with report writing tools (i.e., Crystal Reports, Microsoft SQL Reporting Services).

Demonstrated ability to work in multi‑functional teams.

Demonstrated ability to work independently and complete and deliver work assignments on time.

Demonstrated effective verbal and written communication skills.

Demonstrated skill in business process reengineering and process flow/mapping.

Demonstrated experience working with a relational database system (i.e., Microsoft SQL Server, Oracle, MySQL).

Previous experience in supporting Clinical, Finance, Payroll, and/or Procurement systems.

Experience with EMR (Epic preferred) and ERP (Workday preferred) platforms.

Previous experience with Forward Advantage, RightFax, or enterprise faxing solutions is preferred.

Equal Employment Opportunity Statement St. Joseph’s Health Centre Guelph is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all programs, facilities, and people. St. Joseph’s Health Centre Guelph is committed to creating a barrier‑free, accessible organization, and will work to accommodate any needs under the Accessibility for Ontario for Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation through the application process, please contact Human Resources at employment@sjhcg.ca for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

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