Description de posteGeneral Manager – Office Portfolio (GTA) Westcliff Group of Companies
The Westcliff Group of Companies is one of Canada’s largest privately owned, fully integrated commercial real estate organizations, with expertise spanning development, asset management, and property operations.
The Opportunity We are seeking a General Manager to lead a portfolio of approximately 900,000 square feet across two office towers and one industrial asset in the Greater Toronto Area.
Reporting to the Senior Portfolio Manager, you will be accountable for the overall performance, strategic direction, and day-to-day operations of the portfolio. This role requires a hands‑on leader with strong business acumen, operational expertise, and a proven ability to enhance asset value while delivering an exceptional tenant experience.
Operations & Asset Performance
Provide strategic oversight and continuous improvement of building operations to enhance asset value
Optimize operational efficiencies and leverage resources to maximize financial performance
Oversee all building systems, maintenance programs, capital projects, and vendor performance
Ensure full compliance with health, safety, and regulatory standards
Maintain high standards of tenant service and operational excellence, including parking operations
Leasing & Tenant Relations
Contribute to and help execute the long‑term leasing and asset repositioning strategy
Support leasing efforts by collaborating with internal teams and external brokers to reduce vacancy and drive revenue growth
Build and maintain strong relationships with tenants, brokers, municipal stakeholders, and the local business community
Lead tenant retention initiatives and oversee lease renewals in coordination with head office
Financial Management
Lead the preparation and execution of annual operating and capital budgets
Deliver accurate monthly financial reporting, variance analysis, and performance insightsMonitor and control operating expenses, including common area costs and payables
Ensure effective management of receivables and timely rent collection
Oversee capital planning and value‑enhancing investment initiatives
Leadership & Team Development
Lead, coach, and develop a high‑performing on‑site management team
Foster a culture of accountability, collaboration, and service excellence
Ensure adherence to company policies, procedures, and operational standards
Act as a key ambassador of Westcliff’s values and brand within the portfolio
Qualifications
Minimum 7 years of experience in commercial property management, preferably within office assets
Proven leadership experience managing teams and complex operations
Strong financial acumen with experience in budgeting, forecasting, and performance analysis
Excellent relationship‑building and communication skills with a client‑service mindset
Highly organized, proactive, and results‑driven with strong problem‑solving abilities
Demonstrated sound business judgment and decision‑making capability
Bachelor’s degree in Business Administration or a related field
Proficiency in Microsoft Office; experience with Yardi is an asset
Knowledge of BOMA BEST or other sustainability programs is an asset
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