We are looking for an experienced Payroll Supervisor/Manager to lead payroll operations for a complex, high-volume environment in Ontario. This Long-term Contract opportunity is ideal for a payroll specialist who can guide a team, maintain accurate bi-weekly processing, and support continuous improvement across payroll practices. The successful candidate will combine strong technical payroll knowledge with leadership skills, sound judgement, and a service-focused approach when working with employees and internal partners.
Responsibilities:
• Oversee daily payroll activities and provide guidance to a team of Payroll Administrators to support efficient and accurate service delivery.
• Review and authorize bi-weekly payroll processing across multiple payroll groups, ensuring deadlines are met and legislative and policy requirements are followed.
• Coach, train, and support payroll staff by sharing technical expertise and reinforcing compliance with applicable payroll rules, collective agreements, and internal standards.
• Partner with Payroll and Human Resources teams on special initiatives, including process enhancements, documentation updates, and implementation-related activities.
• Respond promptly to inquiries from employees and external service providers, delivering attentive customer service and resolving payroll issues effectively.
• Support period-end and year-end payroll accounting activities by assisting with accruals, reconciliations, and payroll-related journal entries.
• Create, refine, and maintain payroll procedures, reference materials, and operational manuals to promote consistency and accuracy.
• Serve as a back-up resource for payroll processing and step in during peak periods to help balance workload demands across the team.
• Carry out additional payroll leadership duties as needed to support departmental priorities.
• Active Payroll Association Certified Payroll Manager designation, or current progress toward completion of the designation.
• Post-secondary education in Business Administration, Human Resources, Accounting, or a related discipline, or an equivalent combination of education and practical experience.
• At least 3 years of recent supervisory experience in payroll, including responsibility for multiple unionized payrolls, pensions, and benefits administration.
• Strong technical proficiency with payroll systems and advanced computer applications, including advanced Excel capabilities.
• Demonstrated ability to analyze complex payroll issues, prioritize competing tasks, and work independently in a fast-paced environment.
• Excellent written and verbal communication skills, along with strong interpersonal and conflict resolution abilities.
• Experience in a public sector setting is considered an asset.
• Familiarity with ISYSWorks payroll and Microsoft Dynamics is considered an asset.
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Payroll Supervisor/Manager • Waterloo, ON
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