Business Optimization Specialist The Commonwell Mutual Insurance Group

Job title: Business Optimization Specialist Job location: Remote Reason for hiring: Current Vacancy Salary Range: The expected base salary range for this position is $80,000 -$105,000.

Who We Are The Commonwell Mutual Insurance Group isn’t just another insurance company — we’re a property & casualty mutual insurer with deep roots in Ontario communities. We’re proud to lead the industry by offering a mutual experience grounded in history, opportunity, and exceptional service. At The Commonwell, we believe in profitable growth, creativity, development, and having fun while doing meaningful work. We support work-life balance and take pride in delivering on our promises. What sets us apart? Our commitment to authentic personal relationships. While technology helps make the process easier, it’s the human connection that truly makes the difference.

Our Promise To You At The Commonwell, we’re all about Protecting Individuals, Together. Our vision is to create a workplace where everyone can thrive, be their authentic selves, and bring their whole self to work. We are committed to inclusion in recruitment, hiring, professional development, and advancement. We actively work to eliminate bias from our processes and welcome diversity of thought, background, and experience. We promote open dialogue, offer unconscious bias and inclusivity training, and support employee resource groups to ensure that diverse perspectives are heard and valued.

The Opportunity Reporting to the Director, BTO, you are responsible for supporting the achievement of The Commonwell Mutual Insurance Group (CMIG) corporate goals, strategy, business plans and budgets. You are accountable for the effective and efficient integration of continuous improvement, business process optimization and workforce planning across Operations and the broader organization. In this role, you will support the organization by identifying and implementing efficiencies, advancing standard operating practices and applying industry best practices to deliver measurable results. Through strong collaboration and people enablement, you will support the organization in maximizing efficiency, performance and overall effectiveness while operating in alignment with company policies and procedures.

Who You Are

Strong customer service orientation

Excellent written and verbal communication

Team-oriented and engaging

Strong problem-solving and critical thinking skills

Self-motivated with the ability to adapt and prioritize work

How You Will Create An Impact

Identify opportunities to improve workflows and enhance member experience

Reduce non-value added activities and support continuous improvement initiatives

Track and report on improvement initiatives and KPIs

Provide analysis and insights to support performance reporting

Support development of processes, procedures, and operational frameworks

Enable employee engagement through problem solving and improvement initiatives

What You Will Bring

3-5 years of relevant experience

University degree or equivalent experience is an asset

Experience supporting Lean Six Sigma Continuous Improvements focused work including knowledge of tools and methodologies used to support the following programs: BPM 2.0, DMAIC, MS Visio, Microsoft Project, Excel, PowerPoint, Power BI

Strong communication, collaboration and organizational skills

Perks of Being a Commonwell Crew Member

Remote-first workplace

Flexible Work Policy

Competitive compensation and benefits package

Opportunities for training and career development

Community involvement and volunteering opportunities

Corporate Wellness Program

About the Salary Ranges Please note that the salary range mentioned in this job posting should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including a candidate’s experience, skills, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization and that aligns to the market.

Our Hiring Approach We believe in human-centred hiring. The Commonwell does not use artificial intelligence to screen or evaluate candidates — your application will be reviewed by a real person on our team.

Accommodations The Commonwell is an equal opportunity employer committed to ensuring barrier free employment practices. Should you require accommodations throughout the recruitment process, please let us know, and we will work with you to meet your needs.

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