We are seeking a detail-oriented and customer-focused Bilingual Billing Account Analyst - Contact Center to join our Contact Center team. In this role, you will deliver exceptional service by supporting customers and brokers with billing inquiries, resolving discrepancies, and ensuring a seamless customer experience across all communication channels.
Job Title: Billing Account Analyst – Contact Center
Location: Montreal, Qc
Hours: Monday to Friday, 7:00 AM – 5:00 PM
Advantages
Rate: $23 per hour.
Duration: 7-month contract
Location: Montreal, Qc.
Work Mode: Fully onsite (in office).
Hours: Monday to Friday, between 7:00 AM and 5:00 PM.
Responsibilities
- Provide "first in class" service to customers and brokers by handling billing telephone inquiries in a professional and timely manner.
- Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.
- Communicate clearly and empathetically via telephone and email to resolve issues and describe available programs/services.
- Interpret and identify customer needs to respond appropriately and professionally.
- Obtain relevant information systematically to ensure a seamless interaction during every inquiry.
- Take ownership of customer relations through dedicated service and commitment to follow through.
Qualifications
- Experience: 1-2 years of experience in a contact center or a similar customer service environment.
- Languages: Must be fluent in French and English to communicate with clients located outside Quebec on a regular basis.
- Software: Proficiency in Word, Excel, and various web-based programs/Windows applications.
- Skills: Ability to multi-task in a fast-paced, evolving environment.
- Communication: Exceptional telephone/email etiquette and strong interpersonal skills.
- Problem Solving: Ability to analyze and resolve customer concerns effectively.
- Reliability: Attendance and punctuality are essential for success in this role.
Summary
If you are interested in this position, please apply online today! You can also send your application by email with the job title in the subject line to: marie.thiers@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Bilingual Billing Account Analyst - Contact Center • Montréal, Quebec, CA
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