Job Description:
The Repair Planner’s primary responsibility and accountability includes providing an exceptional and successful customer experience while consistently completing accurate collision appraisals of the repair plan for insurance and customer vehicles. The Repair Planner plays a pivotal role in the success of the customer experience by ensuring each appraisal accurately outlines the required repairs and ensures a profitable and quality repair while working in alignment with all team members in achieving the repair facilities KPIs.
Key Job Responsibilities
Ensures consistent execution of WOW (Wow Operating Way) plan.
Accurate diagnosis of the collision damage including structural and mechanical damage. Accurate diagnosis of refinishing operations. Communicates all customer requests and needs to appropriate team members.
Assigns body technician(s) to specific jobs as required.
Orders parts & arranges sublet repairs with vendors when required for each RO. Completes appraisals and supplements as required within 24 hours of delivery.
Ensures proper work flow throughout the collision center with the production supervisor. Communicates clearly the repair process, and addresses all questions to ensure client’s confidence.
Maintains at least a 40% GP on all appraisals. Maintains a 50% Repair vs. Replace on all appraisals
Adheres to all required Insurance procedures, guidelines and programs. Utilizes daily insurance programs & tools (Progi/ APU/ ARMS/ Progi Sync).
Works with the production supervisor on any repair related concerns or supplements.
Communicates updates with customers and insurance claims adjusters as required. Communicates and negotiates with insurance claims appraisers and image desk staff
Ensures proper file documentation in Management Information Systems (MIS). Daily balancing and blueprinting of the appraisals in MIS for file closing. Manages all final quality inspections on each vehicle prior to delivery.
Education and/or Experience Required
High School Diploma or equivalent
A minimum of 2 years previous experience of a collision repair estimating or a similar role
Comprehensive knowledge of estimating program Audatex, Mitchell
I-Car Registered (Gold Class) or I-Car Registered (working towards Gold Class certification)·
Required Skills/Abilities
Communicates effectively, both verbally and in writing
Strong attention to detail and a high degree of accuracy
Ability to interpret work scope from vehicle estimates or work orders
Comprehensive knowledge of vehicle repair practices
Customer Service Oriented and strong organizational skills
Provides positive energy when greeting customers in person and on the phone
Communicates directly with technician throughout the repairs
Other Requirements
Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
“Great Teams Don’t Happen byAccident ”
#AAEST
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
Compensation:
$60,000 - $70,000 per year
Compensation is commensurate with skill, education and experience.
Auto Body Repair Planner (Alexandra St) • Sydney, NS
The Repair Planner’s primary responsibility and accountability includes providing an exceptional and successful customer experience while consistently completing accurate collision appraisals of th... Voir plus
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Voir plus
Hello! My name is Annika, and I am a pet owner residing in Marion Bridge, Nova Scotia.I am currently looking for a reliable pet sitter to care for my beloved cats and dogs while I am away.I need so... Voir plus
Become an Entry-Level Automotive Collision Apprentice with us.This permanent position offers a valuable opportunity to learn and grow in the collision repair industry within a supportive team.As an... Voir plus
Job Title: Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to... Voir plus
Become a key member of Enterprise Mobility as a full time Automotive Detailer in Sydney, NS.This role features hourly pay at $17 and focuses on vehicle cleanliness and customer assistance.In this f... Voir plus
Elevate your career as a Collision Repair Planner, focusing on customer satisfaction and precise collision appraisals in a dynamic environment.This position involves effective communication and col... Voir plus
FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental services.Co... Voir plus
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Voir plus
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Voir plus
Ready to tackle a fun and rewarding career? There are Couche-Tard job openings in your area.Apply today and find the job that you have been looking for!. Voir plus
Apply as an On-Site Auto Glass Installer, where you’ll repair and replace damaged glass components of vehicles while showcasing professionalism in customer service.This role emphasizes a strong wor... Voir plus
NS Sydney-Alexandra St - 217004.You’ll receive a great salary and benefits, and experience the support and opportunity you deserve.You’re empowered to make decisions.The Repair Planner’s primary re... Voir plus
Become an integral part of the Boyd Group team as a Repair Planner in NS Sydney, focusing on delivering high-quality appraisals and repairs.Your expertise ensures superior customer experiences.This... Voir plus
FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental services.Co... Voir plus
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Voir plus
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Voir plus
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Voir plus
We are seeking a skilled Heavy Duty Mechanic to join our team.In this role, you will be responsible for diagnosing, repairing, and maintaining various heavy-duty diesel trucks and equipment, ensuri... Voir plus
Are you currently enrolled as an Auto Body Apprentice? Are you currently enrolled in a Collision Repair Technician course at a trade or technical school and looking to advance your apprenticeship a... Voir plus
){kind=logo}
