Représentant du service sur le terrain

Field Service Representative

Employment Status : Regular

Regular

Time Type : Full time

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision : making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years : from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary :

To maintain the integrity of the CSA registered Mark by conducting factory inspections and safeguarding ongoing conformity of products bearing the CSA Mark.

Responsibilities :

Conduct factory inspections at CSA authorized factories. Select representative product samples to audit; determine if sample complies with all applicable standards and Certification report;

review quality control and testing documentation.

Prepare Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.

Review previous FIRs to determine if previous deviations have been corrected. With supervision, determine satisfactory corrective action and time frame to implement the changes;

determine if non-compliance merits stop shipments, re-investigation or removal of CSA mark and take appropriate action.

Maintain contact with clients by following up, providing information, and responding to inquiries. Keep current on new services available and communicate these to clients as necessary and assist clients with making changes to their records (address, company name, etc.) with CSA.

Education and Experience :

Bachelor’s Degree in Engineering with 0 years of experience; or related Sciences with 1-2 years of industry related experience;

or Engineering Technology or Associates Degree, with 2-3 years experience; or Licensed Journeyman Discipline; or related technical field with 5-7 years experience.

Strong interpersonal skills; self-starter; good decision-making skills and organizational skills.

Strong conflict resolution skills to be able to handle difficult situations.

With assistance, able to read and interpret engineering drawings and test data as required to complete assigned duties.

Computer skills (word processing, e-mail).

Usage of calibrated measurement instruments, high voltage test equipment, hand tools.

Ability to manage multiple inspection files and changing schedules and deadlines with supervision.

Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws.

We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.

org if you require accommodation in the interview process.

About Us

CSA Group is one of the largest standards development organizations in North America, conducting research and developing standards for a broad range of technologies and functional areas.

CSA Group is also a global provider of testing, inspection and certification services for products in many market sectors, and a leader in safety and environmental certification for Canada and the U.S.

The CSA mark appears on billions of products worldwide. For more information about CSA Group, please visit www.csagroup.org.

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