Regional Community Administrator

Regional Community Administrator

Park Place - Kitchener, ON

Join Us to Grow, Connect, and Make an Impact.

At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.

As one of Canada’s premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver innovative real estate solutions that create value and support their success.

As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, which ensure every property we manage is a welcoming and functional destination for tenants.

Whether you’re launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.

Join us and help shape the future of commercial real estate.

The Opportunity: The Regional Community Administrator will report to the Regional Property Manager and be responsible for the day-to-day administration of the properties in conjunction with other site administrators.

What You Will Do:

The Community Administrator’s primary responsibilities include:

• Recording receipts, making bank deposits, and monitoring resident ledgers and reporting on accounts receivable weekly
• Managing rental arrears; preparing Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with the Residential Tenancies Act.
• Administering move-in deposits and move-out balances.
• Maintain all resident information received in accordance with Privacy rules and regulations.
• Maintaining good resident relations, handling and documenting resident complaints and any emergencies in the building which occur during, over and above office hours
• Issue and deliver notices such as: violation notice, Notice to End Tenancy, Notice to Enter, etc. Notice of Renewals by an approved method of service.
• Code accounts payable invoices
• Further ensure resident satisfaction and service delivery through prompt service, ongoing communication and follow up (including administration of resident surveys, as required)
• Respond to leasing inquiries in order to secure an appointment to view the property
• Maintain a comprehensive knowledge of product, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value added services provided
• Carry out other duties and/or procedures related to the marketing, rental and administration of suites as may be assigned from time to time
• Overseeing office equipment repairs and ordering office supplies
• Ensuring office is and kept organized and clean
• Perform the leasing function as required if the Leasing Representative is not available.
• Assist with all office functions as needed
• Provide relief coverage of key office duties during absences
• Prepares reports – Delinquency Report, Pre-Authorized Reports, and other reports as required
• Embrace and pro-actively support Bentall Kennedy’s culture of environmental sustainability, and corporate and social responsibility
• Other related duties as required. Such duties may include lifting.

Who You Are:

• Education: Post-secondary courses in property management.
• Experience: 1 - 2 years of experience in residential property management combined with understanding of basic bookkeeping practices and a strong commitment to client service.
• Relationship Skills: Ability to communicate effectively and professionally, both oral and written with owners, residents and team members; ability to develop and sustain cooperative working relationships; professional phone manner; mature and self-motivated team player with good conflict-resolution skills; committed to personal growth and integrity; ability to exercise confidentiality.
• Organizational/Multi-Task Skills: Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate.
• Decision Making Skills: Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change
• Computer Skills: Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook; knowledge of Yardi an asset; minimum typing speed of 40 WPM.
• Availability: Flexibility in hours to ensure availability for last day of each month and the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades and rent collection. Being able to handle emergencies occurring after regular office hours. Valid driver’s license and access to a vehicle for the purpose of banking.
• Knowledge: A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations.
• Must own car
• Police Clearance – A criminal verification check is required for employment.

The Expected Base Pay Range: $60,000 - $65,000 per year. The Base Pay range is for the primary location for which the job is posted. BGO values the contribution of our employees and our compensation structure may vary based on the geographical location of successful candidates, as well as their experience, skills or qualifications. In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.