Assistant Manager, Pharmacy

The Assistant Pharmacy Manager supports clinical pharmacy operations through direct patient engagement while overseeing day-to-day workflow, including coordination of team members and operational execution. This role also contributes periodically to stakeholder engagement and business development activities within a specialized pharmacy environment.

Key Responsibilities

Pharmacy Operations & Workflow

• Support the Pharmacy Manager in overseeing daily pharmacy operations, including workflow coordination, inventory management, and medication preparation and dispensing.
• Assist with the safe and accurate handling and dispensing of specialty medications.
• Contribute to staff pharmacist workflows as required.
• Monitor operational efficiency and ensure adherence to established processes and standards.

Team Supervision & Development

• Supervise, train, and support pharmacy team members in daily activities.
• Delegate tasks effectively and ensure quality standards are consistently met.
• Support team productivity through active oversight and guidance.

Patient & Stakeholder Experience

• Ensure excellence across all patient, prescriber, and stakeholder interactions.
• Maintain a high standard of service delivery focused on safety, accuracy, and responsiveness.

Compliance, Quality & Regulatory Standards

• Ensure pharmacy operations comply with applicable provincial regulatory requirements and professional standards.
• Maintain accurate documentation in accordance with internal policies and standard operating procedures, including clinical and operational reporting requirements (e.g., incident reporting, adverse event reporting, and product quality issues).
• Stay current on updated protocols, procedures, and communications to ensure compliant practice.

Specialty Handling & Product Integrity

• Ensure proper handling, storage, and shipping standards are maintained for temperature-sensitive and specialty medications.
• Maintain strict adherence to cold chain and product integrity requirements for biologics and other specialty therapies.

Leadership Responsibilities

• Provide clear direction and set measurable expectations for team performance and accountability.
• Coach, mentor, and support team members through ongoing feedback and structured performance development.
• Foster a collaborative, high-performance team environment aligned with organizational goals and values.

Additional Responsibilities

• Ensure timely reporting of patient safety events and product quality issues in accordance with applicable requirements.
• Participate in continuous improvement initiatives and support operational enhancements.
• Perform other related duties as required.

Qualifications

Education

• Post-secondary education in pharmacy or equivalent relevant experience.

Licensing & Experience

• Licensed to practice pharmacy in the applicable province.
• Minimum of 1+ year of pharmacy experience, including exposure to team supervision or people management responsibilities.

Skills & Competencies

• Experience in a specialty pharmacy environment is considered a strong asset.
• Proficiency with MS Office applications (Excel, Outlook, Word).
• Strong customer service skills when engaging with patients, prescribers, and stakeholders.
• Excellent verbal and written communication skills.
• Ability to work independently within a distributed or remote team structure.
• Strong organizational skills with high attention to detail and ability to meet deadlines.
• Effective problem-solving skills with the ability to resolve operational and clinical issues efficiently.
• Strong interpersonal and leadership capabilities.
• English language proficiency is required.
• Bilingual capability (English/French) may be required depending on role, location, and operational needs.