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Insight Global
Operations ManagerInsight Global • toronto, on, ca
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Operations Manager

Operations Manager

Insight Global • toronto, on, ca
Il y a 25 jours
Type de contrat
  • Temps plein
  • Permanent
Description de poste

Role Logistics

  • Title: Operations Manager
  • Type: Full-time, Permanent
  • Location: On-site — Downtown Toronto, ON
  • Hours: Typically 9:00am–5:00pm, with after-hours availability for urgent operational issues (emergencies/critical escalations)
  • Compensation: $80,000–$100,000/yr

Job Description

Day-to-Day

Insight Global is seeking an Operations Manager to join a fast-growing short-term rental and hospitality organization operating a large, high-volume portfolio of properties. This role sits just below the senior operations lead and is focused on hands-on operational execution, supporting daily workflows while helping stabilize and scale core operating processes.


On a daily basis, this individual will:

  • Oversee day-to-day guest communications and act as a primary escalation point for issues, complaints, and urgent scenarios
  • Troubleshoot and resolve problems related to check-ins, cleanliness, maintenance issues, and guest experience, ensuring issues are fully resolved and documented
  • Manage and support the guest communications team (offshore/remote), ensuring tasks are prioritized correctly across time zones
  • Coordinate with cleaning partners to ensure unit readiness, turnovers, and quality standards are consistently met
  • Triage and assign maintenance requests to internal resources or external vendors, tracking progress through completion
  • Use internal tools to assign tasks, monitor workflows, and ensure nothing falls through the cracks
  • Identify recurring issues and contribute to improvements in SOPs, workflows, documentation, and process automation
  • Maintain accurate operational records, task tracking, and internal reporting
  • Support onboarding and training of new team members as the organization continues to scale


This position is well-suited for someone who is calm under pressure, highly organized, and comfortable managing real-time issues while balancing longer-term operational improvements.

Must Haves

  • 2+ years of experience in short-term rentals, hotel operations, hospitality, or property management
  • Strong experience handling guest-facing escalations and time-sensitive operational issues
  • Proven ability to prioritize tasks, make sound decisions, and problem-solve independently
  • Highly organized with strong attention to detail in a fast-paced, high-volume environment
  • Clear and professional written and verbal communication skills
  • Comfortable working fully on-site and providing limited after-hours availability for emergencies

Plusses

  • Experience managing or supporting communications, cleaning, or maintenance teams
  • Familiarity with task or ticketing systems used to assign and track operational work
  • Experience building or improving processes, SOPs, and workflows
  • Exposure to scaling operations in a growing hospitality or real estate environment
  • Post-secondary education

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Operations Manager • toronto, on, ca

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