Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager Data Center (Remote) • Oakville, ON, CA
A technology consulting firm is seeking a Project Manager for a contract position in Edmonton, AB (Fully Remote).The role focuses on driving digital transformation projects, especially in AI.Candid... Voir plus
Candidate willing to work on our W2 payroll will be considered most.Candidates eligible to work at USA with valid visa should apply.Third Party Vendors Please do not submit your candidates.Will be ... Voir plus
Oversee client engagements and project execution in technical environments as a Project Manager.Manage risks, timelines, and deliverables while maintaining strong client relationships.In this role,... Voir plus
A minimum of 10–15 years of experience in the Ontario EMS sector (land and air).Project management experience, including establishing a critical path, identifying milestones and deliverables, conti... Voir plus
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.This range is provided by KTek Resourcing.Your actual pay will be based on your skills and experience ... Voir plus
Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people, process, and technology.Gen II ... Voir plus
A leading wood products manufacturer is seeking a Senior Technical Manager to manage and develop technical teams while promoting quality and continuous improvement across multiple mills.This remote... Voir plus
Founded in 1995, Promation is a leading integrator and manufacturer of high-quality tooling, automation, and robotic systems in Oakville, Ontario.We deliver custom equipment and turnkey systems glo... Voir plus
The IESO is committed to ensuring Ontario's electricity system meets the province's needs today and into the future.At the IESO, it's not just what we do.Our central role includes managing the prov... Voir plus
Establish Video Visitation and Effective Wi-fi in Correctional Facilities Implementation Projects.Project 1: Video Visitation – Implementation.The Correctional Services Division (CSD) within the Mi... Voir plus
An established industry player is searching for a dynamic Account Manager in the technology sector.This role focuses on driving business development by proactively acquiring clients and managing re... Voir plus
Techno-functional Talent Specialist for SAP and non-SAP, IT and non-IT.CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive p... Voir plus
At CAA Club Group, we are passionate about keeping our Members safe—whether they are on the road, at home, or travelling abroad.As a trusted Member-based organization, we provide products and servi... Voir plus
A leading bank in the Americas is seeking a Technical Product Manager in Toronto.The individual will act as a liaison between business stakeholders and engineering teams, ensuring timely and qualit... Voir plus
REMOTE 5 days a week - Office: College st.JTS requires a temporary dedicated Project Manager Senior.It is expected that the consultant resource will have the necessary Project Management skills and... Voir plus
We exist to build a better world.Our vision is to emerge as Canada’s premier technical builder, distinguished by our relentless pursuit of innovation, collaboration, and sustainability in all that ... Voir plus
Monday-Friday for a minimum of 40 hours per week.Hybrid – mixture of both in-office and remote work on a weekly basis.Supervisor, Project Engineering.Comprehensive benefits and compensation package... Voir plus
A leading consulting firm in Canada is seeking a Marketing Project Manager to lead and coordinate marketing initiatives remotely.The ideal candidate will have experience in B2B marketing, excellent... Voir plus
The Technical Manager provides technical and design leadership across Clearway’s preconstruction pursuits and major projects.The role integrates design, engineering, constructability, scheduling, t... Voir plus
Serve as primary Hexagon representative to customer partners.Effectively manage projects to deliver on time, on cost and according to client quality expectations.Develop project plans, including sc... Voir plus
