Manager, Expense Management

Job Description

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About the role:

The Retail Advice & Solutions (RA&S) Expense Management team is responsible for providing accurate and timely financial information to enable effective management decision-making, working collaboratively with our business partners in Retail Advice & Solutions, other Canadian Business Units and Canadian and Corporate Finance.

The Manager, Expense Management, a key member of the RA&S Expense Management team, will be responsible for allocating expenses by product group for operating expenses, providing analysis to senior management with insight on gain/gap drivers, calculating and analyzing unit costs and leading the annual plan and budget process from a gain/gap perspective for both insurance and wealth.

Reporting to the Director, Expense Management and working closely with all members of the RA&S Expense Management team, this position requires a proactive, self-motivated and detail oriented individual with excellent analytical, technical and prioritization skills. It is also important for this individual to work closely with partners across the Retail Advice & Solutions organization (specifically valuation actuaries), as well as other key business units (eg. Canadian Finance, Canadian Operations & Client Experience Office (CXO)).

What will you do?

• Build and maintain strong and effective relationships with key business partners with the goal of understanding the underlying business impact
• Prepare monthly/quarterly/ad hoc gain/gap, unit cost and commission related deliverables, including Unit Cost Calculators, Commission Trend report and Quarterly Business Review (QBR)
• Perform monthly/quarterly/ad hoc analysis of results to support variance analysis and/or key driver analysis
• Collaborate with actuarial FP&A team on ad-hoc analysis of Individual Insurance and Wealth business performance to provide input to senior management
• Lead all gain/gap components of the annual planning cycle (strategic/business planning/budget) as well as quarterly forecasts.
• Lead the RA&S Expense Study (every 2 – 3 years)
• Participate in and support expense deep dives, as needed
• Mentor and coach staff to encourage development and support transfer of knowledge
• Perform various analyses and financial modelling as assigned

What do you need to succeed?

• 5-7 years of accounting experience
• Strong analytical and problem-solving skills with high attention to detail
• Strong verbal and written communication skills with an ability to explain complex concepts to audiences of different levels of understanding
• Strong ability to manage multiple deliverables while driving desired results
• Proven ability to build and maintain successful relationships with business partners
• Proven flexibility, adaptability, and creativity to meet deadlines and manage priorities
• Excellent PC skills, proficiency with MS Excel and Hyperion, including experience building reports
• Highly motivated with the ability to consistently seek out improvements to current processes

Preferred Skills:

• Accounting designation (CPA, CMA, CGA, CA) or enrolled in accounting designation program (CPA)
• Knowledge of Insurance services and products and related market segments
• Expense and planning experience
• Excellent PC skills (Experience with Oracle, SAP, Essbase, Tableau)

Unique Requirements:

• Overtime will be required during peak periods (month-end, quarter-end, plan and budget)

What's in it for you?

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 20 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health – mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work® Canada