Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Moncton, NB, CA
This role is a CONTRACT & REMOTE from anywhere in Canada ***.Senior PMO Manager – Product Delivery(SaaS/Remote/Contract).NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, emplo... Voir plus
Serve as primary Hexagon representative to customer partners.Effectively manage projects to deliver on time, on cost and according to client quality expectations.Develop project plans, including sc... Voir plus
A leading Threat Exposure Management firm in Canada is seeking a dedicated Senior Product Manager to lead product vision and collaborate with cross-functional teams.In this full-time role, you will... Voir plus
Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Voir plus
Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people, process, and technology.Gen II ... Voir plus
Project Manager/Leader (Technology Programs, Azure, Migrations, On prem to Cloud).To respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unl... Voir plus
A leading open source software provider is hiring an Engineering Manager in Calgary.The successful candidate will spearhead the MAAS team, guiding high-performance teams and driving software develo... Voir plus
A minimum of 10–15 years of experience in the Ontario EMS sector (land and air).Project management experience, including establishing a critical path, identifying milestones and deliverables, conti... Voir plus
Project Manager, Pre-Clinical Pipeline Development.VP of Research and Translational Science.Remote, Canada or United States.KisoJi Biotechnology is headquartered in Montreal, Canada.May require tra... Voir plus
Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Voir plus
This role is a CONTRACT & REMOTE from anywhere in Canada ***.Senior PMO Manager – Product Delivery(SaaS/Remote/Contract).NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, emplo... Voir plus
Empire life is looking to hire a Project Manager to join our Project Management Office team!.The Project Manager is responsible for proactively managing the initiation, planning, analysis, design, ... Voir plus
Empire life is looking to hire a Project Manager to join our Project Management Office team!.The Project Manager is responsible for proactively managing the initiation, planning, analysis, design, ... Voir plus
A leading bank in the Americas is seeking a Technical Product Manager in Toronto.The individual will act as a liaison between business stakeholders and engineering teams, ensuring timely and qualit... Voir plus
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Voir plus
REMOTE 5 days a week - Office: College st.JTS requires a temporary dedicated Project Manager Senior.It is expected that the consultant resource will have the necessary Project Management skills and... Voir plus
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus
A leading software company in Ontario is seeking an experienced Product Manager to drive the success of their Customer Information System and Utility Billing platform.The role involves defining the... Voir plus
Join Zensurance as a Tech Lead, spearheading innovative insurance solutions through technology.This remote position emphasizes collaboration and advanced application development.In this role, you w... Voir plus
A leading Sales Performance Management consultancy is seeking a highly motivated Project Manager to oversee project execution.This role involves managing client-facing projects for implementing Sal... Voir plus
