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Description
:Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? AsBranch Manager, strive for excellence and execute with speed, raising the bar around you.
A typical day at work might look like:
• Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
• Promote TD's image and goodwill within the community by participating in community events
• Enhance customer experience by understanding their financial needs and providing appropriate solutions
• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required
• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
• Ensure overall employee scheduling is optimal
• Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives
• Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence
• Mentor the team on offering One TD solutions and building lasting relationships with customers
• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
• Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism
Job Requirements:
• Undergraduate degreeand/orover 5 years of relevant experience
• Completion of Branch Compliance Officer (BCO) andIFIC or CSC Course
• A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership
• Proficiency in software tools including MS Office, and internet application
• Strong communication skills to liaise with customers, employees, and cross functional teams
• A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information
• A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills
Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageBranch Manager II • Yorkton, Saskatchewan
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