Senior Scrum Master - 1562

Senior Scrum Master -

Duration: Contract until December 18, (possible extension)

Location: Toronto preferred; open to Waterloo (1 day onsite 4 days remote) - 10% travel between Toronto and Waterloo offices

Work hours: Friday, 9am–5pm (OT eligible)

The Digital Platform Modernization (DPM)/Distributed Computing Service (DCS) Delivery team within the organization's Chief Technology Office (CTO) is looking for an individual who can perform and lead teams as a Scrum Master/Senior Project Manager.

In this role the individual will support projects and BAU work for various platforms supporting infrastructure and Cloud services. This work supports our Cloud-first strategy and will introduce new tools and features to more effectively deliver solutions supporting enterprise business goals.

A successful candidate is a highly motivated team player with a strong desire to learn, grow, and continuously improve.

Job Description:

The Digital Platform Modernization Delivery team within the organization's Chief Technology Office (CTO) is looking for an individual who can perform and lead teams as a Scrum Master/Senior Project Manager.

In this role the individual will support projects and BAU work for various platforms supporting infrastructure and Cloud services. This work supports our Cloud-first strategy and will introduce new tools and features to more effectively deliver solutions supporting enterprise business goals.

A successful candidate is a highly motivated team player with a strong desire to learn, grow, and continuously improve.

What will you do?

· Plan, execute, manage, and report on technology solutions that are high-quality, innovative, efficient, and compliant.

· Act as a servant leader to establish, coach, and mature agile practices across teams. Support high-performing teams and foster a culture of agility and continuous improvement.

· Guide teams in agile methodologies, remove obstacles, and ensure consistent velocity, predictability, and flow of work.

· Provide guidance, coaching, and mentorship to team members. Encourage continuous learning and ensure alignment with project goals.

· Strengthen connections within the team, with release train engineers, and across supporting teams to deliver business value.

· Monitor and improve team goals, quality, and productivity metrics. Provide timely feedback to team members and stakeholders.

· Oversee governance, reporting, and monitoring activities as defined by the delivery framework. Keep all parties informed and aligned with project progress and goals.

· Lead Quarterly Increment Planning sessions, contribute to budgeting and forecasting, and help break down committed work for execution.

· Consult on standardization and optimization of tools such as JIRA, ServiceNow, Agile Place, and Planview.

· Contribute to effective use of Planview for portfolio and resource management.

· Track and report on Objectives and Key Results (OKRs) to ensure alignment with organizational goals.

Must Have Skills

1) 5 to 10 years of progressive experience as a Scrum Master / Project Manager working in Agile, Scrum, Kanban, and Waterfall environments

2) 5 to 7 years of experience with implementing medium to large range of technology/business projects; including core infrastructure

• Data center
• Cloud computing
• Mainframes
• Distributed server environments
• Web-hosting services
• Desktop, network, telephony, unified communication
• Security, etc.

3) Certified Scrum Master (CSM) or SAFe certified

4) Certified Project Management professional designation (PMP) ideal

Soft Skills

• Exceptional interpersonal skills, with an emphasis on relationship management and team building
• Technically minded problem solver
• Ability to manage ambiguity effectively and help project team members work with ambiguity
• Effectively and concisely communicate project and technical information to provide comprehensive, concise recommendations to management
• Strong Influencing skills and the ability to manage difficult situations to resolution
• Strong facilitation skills to conduct successful meetings / ceremonies
• Ability to create flexible project plans for complex projects with many dependencies
• Action oriented, self-motivated, and solutions driven

Preferred Skills:

• Experience managing projects which involve 3rd party managed services as well as leading offshoring and global projects.
• Ability to straddle between Agile and Waterfall Methodologies yet maintain focus on delivering on value outcomes identified by leadership
• Strong working knowledge of MS Project, Office suite, Collaboration tools (Jira, Confluence, SharePoint, ServiceNow, Planview

Education: Bachelor’s Degree