Claims Analyst

Job Summary

This position will support our claims team with managing property and personal/commercial auto claims. Working with a high performing team of Claims Analysts, the successful candidate must be highly motivated, remain flexible to changing job priorities, and strive to create exceptional service experiences.

Masters assist employees by paying for job related courses that result in recognizing licenses or designations, including the RIBO Level 1 course!

Essential Job Functions

• Manage claims from start to finish by collecting information and documents, analyzing the claims, reporting the claims to the insurance company, and monitoring the progress of the claims until repair/settlement.
• Provide technical expertise, advice and advocacy for clients on all day-to-day claim related matters, inquiries and processes.
• Coordinate services that may be required by policyholders following an accident or incident, such as arranging a rental vehicle.
• Discuss coverage issues with clients and handling complaints associated with a claim.
• Contact and following up with auto body shops to ensure appraisals have been completed.
• Monitor any Bodily injuries (BI) and Accident benefits (AB).
• Negotiate total loss settlements between the client and insurer.
• Ensure fair settlement of a valid claim, seeking legal recovery of monies paid out and identifying reasons why full payment may not be made.
• Maintain accurate and up-to-date electronic claims files to fully document all claims.
• Build relationships with policyholders, loss adjusters, lawyers and forensic accountants, as well as other legal/claims professionals.
• Keep Masters summaries up-to-date by accurately inputting data into a spreadsheet.
• Participate in client meetings when required.
• Perform other related duties and special projects, as required.

Ideal Candidate Qualifications

• 1 to 2 years of work experience in an insurance environment is preferred, general office experience will also be considered.
• Post-secondary education completed.
• Proficient in Microsoft Office Programs including Outlook, Word and Excel.
• Licensed RIBO candidates preferred or successful completion of RIBO license within 6 months of continuous employment.

Skill Sets Required

• Effective verbal and written communication skills
• Excellent organizational and time management abilities
• Self-motivation with ability to problem-solve with limited supervision
• Flexibility to work in a fast-paced and dynamic environment with changing priorities
• Ability to work independently and as a team member
• Accurate data entry skills with extra attention to detail and overall accuracy

Masters Insurance Limited is an equal opportunity employer dedicated to fostering an inclusive and accessible workplace. We are committed to accommodating the needs of applicants in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act at every stage of the recruitment and selection process. If you require accommodation, please contact us at cclare @mastersinsurance.com.

Masters Insurance takes a fair and transparent, market-based approach to compensation. We recognize that experience and expertise can vary, and we encourage qualified candidates to apply even if their experience or compensation expectations fall outside the stated range. Final offers are determined based on qualifications, experience, skills, and internal equity to ensure consistency and fairness.