user support technicianCanada Micro Services • Brampton, ON, CA

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user support technician

Canada Micro Services • Brampton, ON, CA

Il y a plus de 30 jours

Type de contrat

Temps plein

Permanent

Description de poste

Education: College/CEGEP
Experience: 2 years to less than 3 years

Work setting

Private sector

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Manage incidents

Computer and technology knowledge

Networking software
Networking hardware
Servers
MS Active Directory
MS Windows
TCP/IP
Wireless networks

Type of experience

Call centre

Area of specialization

Technical support

Screening questions

Are you authorized to work in Canada?
Do you have experience working in this field?
Work Term: Permanent
Work Language: English
Hours: 30 hours per week

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User support technician • Brampton, ON, CA

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